BLACK BOX OVER SCREEN NEST HUB DISPLAY

Cari6580 — Sat, 22 Jun 2024 23:59:42 GMT

Hi, I have a Google Home Nest Hub Display unit that I love and rely on quite heavily. But, out of nowhere, I started seeing green lines across the display but I could still use it. Then, last week, a black box was covering most of the screen. I unplugged it, rebooted it, everything, but nothing has worked. It has not been moved or damaged, just one day to the next just stopped working on me 😔. Can anyone help me? I'm lost without this little guy!

Re: BLACK BOX OVER SCREEN NEST HUB DISPLAY

ovidioj — Tue, 25 Jun 2024 23:39:33 GMT

Hello @Cari6580,

Thanks for posting in the community.

I understand how frustrating it must be to see green lines and now a black box on your Google Nest Hub display, especially since you rely on it so much. I also appreciate your effort in trying to troubleshoot the device on your own. The progression of symptoms (green lines, black box) suggests a potential hardware issue with the display, so in this case, I need to get some information related to your Nest Hub display to see if it is still eligible for a replacement. Please fill out this form with the needed information, and one of our specialists will contact you as soon as possible.

Please let me know once you are done. Thank you.

Regards,

Jorge

topic Re: BLACK BOX OVER SCREEN NEST HUB DISPLAY in Speakers and Displays

BLACK BOX OVER SCREEN NEST HUB DISPLAY

Re: BLACK BOX OVER SCREEN NEST HUB DISPLAY