topic Re: BBC Radio 3 connection in Speakers and Displays

BBC Radio 3 connection

ST4519 — Mon, 24 Jun 2024 07:19:08 GMT

For several days I have been unable to access BBC Radio 3 on my Google Nest Smart Speaker. The response is "I can't do that right now". All other BBC Radio services are working normally. I have carried out a factory reset but this has been unsuccessful. I am not the first person to report this issue and it is very frustrating particularly since I make extensive use of Radio 3. Is this a problem caused by Google or the BBC I wonder?

Re: BBC Radio 3 connection

Jolyon — Mon, 24 Jun 2024 14:17:59 GMT

This is not much help to you, but the same thing has happened on my speaker, and also a factory reset hasn't helped

Re: BBC Radio 3 connection

Kadven — Mon, 24 Jun 2024 18:07:55 GMT

Hi @ST4519 , @Jolyon

It seems that the BBC itself is aware of this problem, see the attached link:-

https://www.bbc.co.uk/sounds/help/issues/smart-speaker/radio-3-google

Hopefully it can be resolved soon. As the site says it is possible to still cast to the speakers but that is a bit of a clunky workaround.

Re: BBC Radio 3 connection

CharlesBl — Tue, 25 Jun 2024 17:18:12 GMT

Me too. I am not very happy that the BBC waited several days before issuing a statement. I wasted a lot of time checking everything (factory resets etc) when it was a BBC problem all along.

Re: BBC Radio 3 connection

PaulTrott — Wed, 26 Jun 2024 12:54:14 GMT

I have had the same problem with Radio 3 on all my Nest speakers (I have four) for 5 days now. Other BBC stations are working as normal. This requires urgent attention as it undermines the BBC's current advertising campaign and is therefore a waste of licence fee income, whether the problem lies with the BBC, Google or someone else.

Re: BBC Radio 3 connection

Tim54 — Thu, 27 Jun 2024 21:00:21 GMT

Same problem for me. I suspect Google have done something which prevents Radio 3 playing, and it is not a BBC problem. Interesting that the BBC have issued a statement but complete silence from Google.

Re: BBC Radio 3 connection

CharlesBl — Mon, 01 Jul 2024 10:37:39 GMT

After a week of nothing, Radio 3 back working yesterday. BBC/Goggle have not issued any updates.

Re: BBC Radio 3 connection

Kadven — Mon, 01 Jul 2024 11:10:38 GMT

Hi @CharlesBl

Yes, agreed, now seems to be working OK. Would be interesting if the BBC gave an update into what had caused the problem. Going on past experience update from google rather unlikely.