Routines not working

Phillgon — Fri, 19 Jul 2024 03:40:39 GMT

I have 3 Google home mini devices. All of a sudden I'm getting the something went wrong error on all of my routines. My alarms will go off, and when I shut them off, my routines do not start. If I try to turn my devices off or lights, it responds that something went wrong or it can't connect to geeni. However it still turns on/off lights. It will also turn off and on tvs and other devices but will still say something went wrong. It also no longer recognizes my voice. For example if I ask it to find my phone, it tells me try again but it will ring my phone anyway. I tried to remove and rea add the devices but it's still doing the same thing. I've reset the Internet modem and router as well.

Re: Routines not working

mejiacruz — Mon, 29 Jul 2024 23:50:31 GMT

Hi @Phillgon,

I understand how frustrating this must be. It sounds like you've already tried a lot of troubleshooting steps, which is great! Let's work through this together.

To narrow down the issue, could you please clarify a few things:

Are you experiencing these issues with all your Google Home Mini devices, or just one?
Have you tried creating a new routine to see if it works?
Are you using any third-party smart home devices or services?

While we gather more information, here are some additional steps you could try:

Check for Google Home app updates: Ensure you're using the latest version of the app.
Temporarily disable all routines: This might help isolate if a specific routine is causing the issue.
Factory reset one Google Home Mini: Start with one device to see if the problem persists.

If you continue to experience difficulties, please let me know so we can provide further assistance.

Best regards,

Josh

topic Routines not working in Speakers and Displays

Routines not working

Re: Routines not working