topic Re: Ok what exactly is going on here in Speakers and Displays

Ok what exactly is going on here

Revollaer — Fri, 19 Jul 2024 22:26:01 GMT

A little over 2 weeks ago my bedroom Nest Mini (gen 1) bricked its-self. It started saying "your google home isn't setup yet..." After literally dozens and dozens of reboots, factory resets, adding new rooms, creating a new home address, trying it on different Wi-Fi connections, hotspots i came to the conclusion it was just dead, and replaced it with a google nest hub mini 2. I'm relatively tech savvy, so i was already sceptical that this device was "broken" and yet i could still cast music and access/change the volume of the device through the app, just not actually use it for its intended purpose...

Now, as of today, a Gen 1 Nest Mini in the Office and a Gen 2 Nest Mini in the kitchen have both broken. "Hmm, something went wrong.." Same attempts to remedy the situation fruitless.

Now I'm happy to believe 1 nest device failed, despite how inexplicable the symptoms seem to be...But I'm calling you out with the addition of this new development. I find it ironic, that the 2 latest Nest Hub Mini's are fine, but my older devices, despite being of various age and generation are all dropping like flies; and it looks like i am not the only one with this issue out of the blue.

Someone else stated this seems like a deliberate attempt to force customers to upgrade and whilst i would normally disregard such conspiracy theories, this now certainly seems to add up.

So, what exactly is going on?

Re: Ok what exactly is going on here

BryanthePilk — Fri, 19 Jul 2024 23:50:01 GMT

There is now half a dozen posts for the exact same issue on this notice board. Google is yet to respond to any of them

Re: Ok what exactly is going on here

Revollaer — Sat, 20 Jul 2024 09:01:32 GMT

Indeed, its the lack of response from google i find concerning!

Re: Ok what exactly is going on here

traycee — Mon, 22 Jul 2024 21:27:27 GMT

My mini began telling me 'something went wrong' or 'there was a glitch' and required four, five sometimes 6 repeats to respond appropriately. With 20+ seconds to think about each request before saygin it had an issue it was a couple of minutes for an answer (or for my one minute timer to activate - uselss!)

My "Your Google Home isn't set up yet" began today - up until now I've only been using it as a bluetooth speaker beacuse that's all it could do. Now, after all the reboots and resets and uninstalls and reinstalls it doesn't even function as a bluetooth speaker. Everything LOOKS okay in the app, but nothing is okay. Bricked.

Re: Ok what exactly is going on here

Revollaer — Tue, 23 Jul 2024 11:58:45 GMT

Yep, and still not a word about it. I now have 3 bricked speakers within 3 weeks, 2 Gen 1's and a Gen 2, the only ones working are the screen hub devices. I took back the new screen i bought to replace the dead mini now that i realise its a google issue; I'm not paying them a penny more.

Currently the bricked speakers have different moods, sometimes "There was a glitch!" mostly "Something went wrong..." but their fan favourite for today is "Your google home isn't setup yet...".

Imagine pouring hundreds in to smart speakers only for them to all inexplicably die at the same time out of nowhere and the company that runs them just keeping their mouth shut...

Google home mini won't activate

layjent — Tue, 23 Jul 2024 20:27:04 GMT

So here's the background:

A relative of mine has had two google home minis for a number of years and has really enjoyed having them. After coming back from a vacation they suddenly started responding saying that they needed to be activated and to download the google home app to do so, but not clear what changed.

What I have tried:

I have factory reset the devices, upon doing so, I can connect to the google home mini via phone and change the speaker volume, but whenever I ask google assistant something, it comes back with that they need to be activated.

I tried uninstalling the google home app and reinstalling

I tried using a different device to install them

I tried resetting the wifi

I change the wifi username and password

I tried updating the firmware on the wifi router

I tried both 2.4 ghz and 5.0 ghz (even though realizing that the latter would not likely work)

I have also connected them to MY home internet (different house). At that point it activated correctly and worked without any issues. Went back to relatives house, factory reset, and again they wouldn't connect.

Any ideas? While I realize the devices are old, I'm concerned that buying a new device will have the same issues given that I could connect these ones to my network, just not to my relatives.

Thanks!

Re: Ok what exactly is going on here

Russellguthrie — Wed, 24 Jul 2024 00:18:06 GMT

Yeah what gives Google? I've now had 4 minis and my main Google home all brick in the past month. Basically one right after another. So what did you do and more importantly what can WE DO to get this back? Factory reset does nothing. Please advise!

Re: Google home mini won't activate

Revollaer — Wed, 24 Jul 2024 07:41:21 GMT

Re: Ok what exactly is going on here - Google Nest Community

Many people experiencing it, Google not saying a word. i think its the Firmware from 15/07.

Re: Ok what exactly is going on here

AxelD — Wed, 24 Jul 2024 17:57:52 GMT

Hi folks,

Thanks for posting in the community! Sorry to hear that your Nest Mini's Gen 1 and Gen 2 aren't responding. I completely understand all these devices are really important to y'all. No worries, help is here! Let's try some troubleshooter steps:

On the side of the device, unplug the power cord > wait 10 seconds > plug the power cord back in > wait until the 4 LEDs light up.
Repeat the first step, 8 more times.
On the side of the device, switch the mic off. The LED lights turn orange.
Press and hold the top of the device (where the LED lights are).
After 5 seconds, the device begins the reset process.
Continue to hold the top of the device for 10 seconds more or until the Google assistant confirms that the FDR has started.
Wait until the device announces “Welcome to Google Home" > use the Google Home app to set up the device.
After the setup is complete, advise the customer to test the device with any voice command.

Let me know how it goes.

Regards,

Axel.

Re: Ok what exactly is going on here

Revollaer — Thu, 25 Jul 2024 07:14:08 GMT

All of these have been tried.

Powered on and off more than 30 times, left off over night out of frustration several times.
Factory reset over 20 times, and reconnected.
Connected to different "homes" under the Home app and different rooms.
Connected to 2.6ghz wifi and 5ghz wifi separately
Connected to WiFi Hotspots on phone and tablet.
Tried setting it up from a Samsung phone, Samsung tablet and iPhone.
Taken to friends house and connected to different internet and home account
Opted in to the BETA, hoping to get a new Firmware that fixes it, but no such firmware available.
Reset internet connection and tried multiple changes in my router (Despite the fact i should not need to do this)
Sworn at them multiple times

End result: 2 Gen 1 mini's and 1 Gen 2 mini all screaming "THERE WAS A GLITCH!" or "YOUR GOOGLE HOME ISNT SETUP YET!" across the house every time i say "Hey google"

Re: Ok what exactly is going on here

alexm2321 — Fri, 26 Jul 2024 05:30:06 GMT

I’m having this same issue with my Google Home Mini (1st Gen I believe bought in 2019ish) I found it today and decided to get it set back up, my chrome cast connected just fine after a rest but the Home will not no matter how many times I reset it. When I go into the Google app it will find the device but then it won’t connect to it and it will tell me to factory reset it even tho I’ve tried that at least 50 times by now. Also what I thought is odd that when I reset the home it doesn’t ever annonce “welcome to Google home” etc whatever else it says

Re: Ok what exactly is going on here

Revollaer — Fri, 26 Jul 2024 11:04:12 GMT

For those following this thread, this has been posted on another thread about the same issue:

Hello Everyone,

Thank you for your patience and understanding as we work to resolve this issue. I apologize for the inconvenience caused by Google Home Minis.

I understand the frustration of encountering this issue, especially after trying various troubleshooting steps. Your case has been escalated to our specialized support team for further investigation.

I will provide updates as soon as more information becomes available. In the meantime, if you discover any additional details or encounter any changes in behavior, please don't hesitate to share them with me. Thank you.

Best Regards,
Mario.

Re: Ok what exactly is going on here

AxelD — Fri, 26 Jul 2024 18:25:52 GMT

Hi folks,

Good to hear from y'all! Sorry to hear that the troubleshooting steps above didn't work for you. Please Share feedback about Google Nest to report this situation.

Regards,

Axel.

Re: Ok what exactly is going on here

JJH68 — Tue, 30 Jul 2024 19:40:49 GMT

What is going on! My nest and mini speakers all stopped working also. Have tried all the steps given but to no avail. They just say hmm something is not right try again in a few minutes or google home is not set up yet. Mind you everything worked great until about the middle of July. The only speaker that still works is the google home max. I have read it has an older software that was not updated so apparently the new software is to blame.

Re: Ok what exactly is going on here

Revollaer — Tue, 30 Jul 2024 21:27:43 GMT

Exactly this. Mini's are only effected, the newer products are not. My screen based hubs work just fine. The firmware came out on 15/07 which is around when most of the victims in this thread had all their mini's bricked. Still no official word; one thread has a community specialist say "its being investigated" this thread just says to report it, which is weird considering its apparently being investigated...Which leads me to wonder if its actually being investigated.

Re: Ok what exactly is going on here

Revollaer — Thu, 01 Aug 2024 19:04:33 GMT

For those interested, their does seem to be a "fix" for this problem. This is NOT the solution, it is a temporary fix for those of you willing, which i am not.

If you login to your Router, and disable IPV6 (defaulting your internet to IPV4) it seems to be fixing the problem. This is a full on disabling of IPV6 not just DHCP.

The real solution is google having the decency to acknowledge there is a problem, and undo whatever they did in their firmware to make their mini devices incompatible with IPV6. Nerfing your entire internet connection to an older soon-to-be obsolete protocol to use smart speakers is not a solution, but a short term fix for those who rely heavily on them.

I will be leaving IPV6 on and waiting for google to sort it out.

Re: Ok what exactly is going on here

Russellguthrie — Thu, 01 Aug 2024 20:04:41 GMT

Hope that maybe this solves it for some people but my router (a Google mesh system) has never even had IPv6 enabled to begin with. And mine are all still bricked (except the doorbell and Nest Thermostat). I really wish they'd just acknowledge they bricked hundreds of dollars of equipment for countless people. Just fess up and give us some details and an assurance you're actually working on fixing this.

Re: Ok what exactly is going on here

Revollaer — Thu, 01 Aug 2024 21:46:17 GMT

I hear ya!!

Re: Ok what exactly is going on here

Adrianmsmith — Sun, 04 Aug 2024 06:47:14 GMT

Have you all tried disabling ipv6 on your router. worked for me and many others.

Re: Ok what exactly is going on here

Adrianmsmith — Sun, 04 Aug 2024 06:54:19 GMT

Disabling ipv6 worked for me 3 weeks ago and has caused no issues to my network.

Id even purchased a new speaker to find it had the same issues my others!

For now disabling ipv6 is a real solution.

Ipv4 will not be turned off in the near future if at all