Nest Hub 2nd gen Display with black screen showing vertical bars on both sides

pheffner — Fri, 02 Aug 2024 11:17:51 GMT

Last year my one display showed this issue and after a whole lot of factory resetting and restarting I finally scrapped it and replaced it with a Max. Now my other 2nd gen has exactly the same issue. I tried the same routine of factory resets and restarts and it doesn't matter. I can get it back online with the Home app and it responds to voice commands as usual but no video severly limits the utility of the device. I see where others on and off the forum have reported the issue but I've never seen any remediation.

Has anyone identified a way to fix this or do I need to scrap out the device and forget about using Hub 2g devices?

Re: Nest Hub 2nd gen Display with black screen showing vertical bars on both sides

SoriaD_ — Mon, 05 Aug 2024 16:33:03 GMT

Hello @pheffner

Thanks for reaching out to our Nest Community about this situation with you Nest Hub. I apologize for all the inconvenience. I'm here to help you with that.

I completely understand this situation. Let me lend you a hand to find the solution.
Please fill out this form to forward this case to my support team. We are so happy to assist you.

Feel free to reply to me with this information, and I will definitely do my best to find a solution for you.

Best regards,
Douglas.

topic Re: Nest Hub 2nd gen Display with black screen showing vertical bars on both sides in Speakers and Displays

Nest Hub 2nd gen Display with black screen showing vertical bars on both sides

Re: Nest Hub 2nd gen Display with black screen showing vertical bars on both sides