topic Re: Google Mini tells me to log in every day in Speakers and Displays

Google Mini tells me to log in every day

JohnCB — Fri, 02 Aug 2024 04:05:59 GMT

My Nest Mini speaker requires me to log in each day. I've reset it - problem persists. I have other Nest Minis on the network; they all work fine.

Re: Google Mini tells me to log in every day

BryanthePilk — Fri, 02 Aug 2024 23:55:43 GMT

Be prepared. They will soon face the same fate. So many of us in this situation

Re: Google Mini tells me to log in every day

luciaaa — Mon, 05 Aug 2024 20:09:39 GMT

Hi, @JohnCB,

Thank you for reaching out to the community. I apologize that your Google Nest Mini speaker is requesting you to log in. I'm happy to help you find a solution.

To better assist you, please answer the following questions:

Do you receive this message every time you try to log in to the Google Home app?
Does the Google Home app ask you to set up the device each time you open it?

If you receive the login message every time:

Reboot your WiFi router.
Force close and reopen the Google Home app.
If force closing doesn't work, uninstall and reinstall the Google Home app.
If it doesn’t work, try logging in to the Google Home app from a different device and adding the Google Nest Minis.

If the Google Home app asks you to set up the device every time:

Please let me know how it goes.

Best regards,

Ana

Re: Google Mini tells me to log in every day

JohnCB — Tue, 06 Aug 2024 21:09:02 GMT

Hi Ana

Thanks. I've worked through each of the steps you suggested; the problem persists.

In answer to your questions:

Do you receive this message every time you try to log in to the Google Home app?
- No: once I set the app up the speaker works perfectly for several hours, but mnever for more than a day. At some point it will ask me to "Please log in through the Google Home spp" When I open the app the speaker is listed in the devices page. When I tap on the device name it aasks me "Where is the device?" It then asks for the langage, then tells me I've already set up personalisation for this device. The device then says "Hi, I'm your Google assistant" and so on - and we're good to go. ... for an hour or two, then back through the same stuff again.
Does the Google Home app ask you to set up the device each time you open it?
- See above.

Thanks for your interest.

John

Re: Google Mini tells me to log in every day

aperezdeleon — Tue, 06 Aug 2024 21:32:05 GMT

Hi JohnCB,

Thanks for your reply.

Since your Nest Mini seems to stay in that state even after trying with a different device and performing a factory reset, I suggest filling out this form.

Filling out the form will allow my team to get in touch with you via email. This way, we can gather more information and determine the best course of action to get your Nest Mini back on track.

Once you've filled out the form, please let me know. I'll keep an eye out for your response so my team can reach out to you as soon as possible.

Regards,
Angel.

Re: Google Mini tells me to log in every day

JohnCB — Fri, 09 Aug 2024 00:30:08 GMT

Hi Angel

Thanks. I've filled out the form as you suggested. It would be great to get this sorted out.

JohnCB

Re: Google Mini tells me to log in every day

chaconmorales — Fri, 09 Aug 2024 00:59:24 GMT

Hi JohnCB,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Mario