topic Re: Nest hub - camera feed is not available in Speakers and Displays

Nest hub - camera feed is not available

babak1 — Mon, 22 Nov 2021 23:27:51 GMT

Installed a new Nest Hub Max and a new Nest Doorbell (with battery). When the doorbell is pressed, the screen on Nest Hub max says "camera feed is not available" . The Nest Hub rings and says 'someone is at the door'. Phones issue a notification and displays the video just fine. If I ask the Nest Hub to display the live video, it works fine - only issue is it won't display the camera feed when the doorbell is pressed. Anyone know how to fix?

The same exact issue was brought up in another thread about 3 weeks ago (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-hub-camera-feed-is-not-available/td-p/37410), but the moderator just locked the thread without providing any solution. He only gave a vague explanation that Nest Doorbell video should not work on Nest Hub, which is completely wrong. This is not what Google advertises as a selling point for Nest Hub, saying that you can see the person who rings the doorbell on your Hub screen.

Re: Nest hub - camera feed is not available

bjn2 — Tue, 23 Nov 2021 23:24:40 GMT

Yeah, I read the locked thread and we're having the same problem. It's not due to parental restrictions. And the video feed is fine if you access it directly through the Nest Hub (2nd gen). The doorbell video feed works fine via phone, but the Nest Hub is feeling like very dim-witted device.

Re: Nest hub - camera feed is not available

bjn2 — Tue, 23 Nov 2021 23:29:23 GMT

I think "Brad" is a robot that locks threads after posting some canned text about troubleshooting that doesn't help. There may be human moderators who are that obtuse, but not with exactly the same posts on different instances of the same question. Expect this thread to get the same treatment.

Re: Nest hub - camera feed is not available

dwmccorm — Fri, 26 Nov 2021 03:56:47 GMT

I'm seeing the exact same behavior. I spent over 2 hours with Google tech support just to have them say that they will escalate and email me back....

Re: Nest hub - camera feed is not available

babak1 — Fri, 26 Nov 2021 04:50:32 GMT

Please let us know if they told you how to fix it. Thanks.

Re: Nest hub - camera feed is not available

dwmccorm — Fri, 26 Nov 2021 17:48:38 GMT

@Brad - Do NOT close this until issue has been resolved. You (or your bot) has been closing similar issues to this without them being resolved.

Re: Nest hub - camera feed is not available

WillSurvive — Sun, 28 Nov 2021 23:18:26 GMT

Same issue here. Bought the google nest doorbell battery last month and just received and Installed the google nest hub max today. I saw a video on you tube clearly showing both devices working the way it should be working. I feel like I should’ve just stuck with my ring products. Get it together google!!!

here is the you tube video Showing both devices working properly:

https://youtu.be/amvIeQqtDTQ

Re: Nest hub - camera feed is not available

WillSurvive — Sun, 28 Nov 2021 23:55:03 GMT

I think I figured it out. It worked for me so I figured I’d share what it did.

on the google home app, select settings, select nest aware, select sound detection, under devices, deselect any devices and select only the hub or hub max display. That’s it.

hope this works for everyone else.

Re: Nest hub - camera feed is not available

dwmccorm — Mon, 29 Nov 2021 00:41:10 GMT

Happy that you got it working. I'm still out of luck since I don't way to pay $8 (CAD) / month. 🙂

Dave

Re: Nest hub - camera feed is not available

bjn2 — Mon, 29 Nov 2021 03:54:04 GMT

We can add a Nest Aware account, but if that's required Google needs to make that clear. Thanks for sharing!

Re: Nest hub - camera feed is not available

WillSurvive — Mon, 29 Nov 2021 05:51:29 GMT

Also I noticed that I had to turn off personal results under settings and google assistant for the rest of my google devices leaving just the hub max turned on. Maybe u don’t need a subscription for it to work. Maybe just taking some time in messing around with the settings. 🤷🏽‍♂️

Re: Nest hub - camera feed is not available

Brad — Tue, 07 Dec 2021 20:40:02 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest hub - camera feed is not available

babak1 — Tue, 30 Nov 2021 02:54:57 GMT

Yes, I still need help with this issue. I haven't been able to resolve it. I still get the message 'camera feed is not available' on my Nest Hub Max when someone presses the Nest doorbell.

Re: Nest hub - camera feed is not available

Brad — Tue, 07 Dec 2021 20:39:45 GMT

Hey folks,

I am still currently looking into this issue at this time. I will update very soon, hopefully with a fix or suggestions. Try your best to restart, or even Factory Reset your devices to do your own troubleshooting steps.

Best Regards,

Brad.

Re: Nest hub - camera feed is not available

bjn2 — Tue, 30 Nov 2021 18:15:30 GMT

I was added to the "home" that has the Nest Hubs (2nd gen). The home was set up from an iPhone and I was added to that home. I added the hubs to this home via my Home app on my Pixel phone. The owner of that home account yesterday deleted the hubs and did a factory reset on them. He then added the hubs via his iPhone Home app. The hubs now chime and the video from the battery doorbell is active where previously the video feed was unavailable. I don't know what his personal settings are. He has another home set up that is Nest Aware enabled, but this home doesn't have a Nest Aware account. I'm sorry I don't have more precise details, but it seems that video is not dependent on a Nest Aware connection as WillSurvive indicated.

Re: Nest hub - camera feed is not available

babak1 — Tue, 07 Dec 2021 18:57:14 GMT

Kalla,

I factory reset my two Nest Hubs (Max and 2nd generation), and added them to my Home app again, but still having the same issue.

When the Doorbell rings, I get an audio prompt on my Hubs saying 'someone is at the front door'. Then On the hubs instead of seeing a live video feed, I see a grey screen with the message 'camera feed is not available'. This is not a connectivity issue between my Nest doorbell and the hubs; otherwise, the hubs shouldn't have announced the audio prompt 'someone is at the front door'.

Any suggestion/solution?

Re: Nest hub - camera feed is not available

Brad — Tue, 07 Dec 2021 20:40:18 GMT

Hey everyone,

Apologies for the delayed response and I appreciate your patience as I looked into this further. To gather some additional information for the team, I have some quick questions for you:

Could you double check your physical privacy switch on your Nest display is not toggled on?
Could you share the firmware version for your Nest display?
Could you try rebooting your Wi-Fi router to reestablish your Wi-Fi connection and also confirm your doorbell and Nest display are connected on the same Wi-Fi network?

I understand this has been quite a frustrating experience for many of you and gathering these details will help with determining next steps, so I truly appreciate your patience. Looking forward to your responses.

Best Regards,

Brad.

Re: Nest hub - camera feed is not available

dwmccorm — Sat, 04 Dec 2021 03:50:20 GMT

The privacy switch is no on. The firmware version of the display was captured during the remote debugging session. The wifi was also rebooted and are all on the same network.

Dave

Re: Nest hub - camera feed is not available

Biju — Sun, 05 Dec 2021 01:25:29 GMT

I also have the same issue. Camera feed come on if we ask for it. But it doesn’t come on and shows like there is a clocking issue(by putting a running circle ).on the hub. So the best camera is nothing but a door bell don’t have to spend 170 bucks for it. I also have the issue that it doesn’t notify my iPhone or on pixel where as all other person , motion and sound notifications come on, but albeit after some time. This has started probably a month or two back. I was thinking the next release will fix it and didn’t report it so far. None of the setting a on the nest or home app fixes this.

Re: Nest hub - camera feed is not available

Brad — Tue, 07 Dec 2021 20:40:28 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.