topic Re: Strange popping sound in my nest mini in Speakers and Displays

Strange popping sound in my nest mini

limuremu — Mon, 10 Jul 2023 23:05:54 GMT

Hello, I’ve just got my best mini about a month ago, and it’s been great so far. That being said, in the past week I’ve been hearing this sort or popping or cracking sound, similar to what you would hear if you had dust on a vinyl record and tried to play it. I haven’t heard it happen when the assistant is responding to me, but they don’t happen on a schedule or anything, more randomly. I’ve unplugged it and plugged it back in, rebooted it through the Home app, and tried plugging it into a different outlet. I’m pretty sure it’s not my wifi, and I’d like to avoid a factory reset if possible but I’m running out of options. Any help?

Re: Strange popping sound in my nest mini

88457c3610 — Sat, 15 Jul 2023 22:10:23 GMT

My two year old Mini recently started doing this. I've been talking to Google Nest Support directly, but no resolution yet, sorry.

Re: Strange popping sound in my nest mini

Kma123 — Mon, 17 Jul 2023 05:52:22 GMT

I am also getting this on my speakers, it's quite regular and really annoying especially as we have sleep sounds on through the night. 😡

Re: Strange popping sound in my nest mini

88457c3610 — Mon, 17 Jul 2023 08:16:49 GMT

After many exchanges with the Nest support people on Twitter, including accepted evidence of my device's sound distortion via their own cloud Recorder app, they decided the problem "may be software related" (firmware, etc.), but that I should just buy a replacement as mine was out of warranty. Hilarious.

I already knew it was most likely a software problem given how it manifested.

No response, to date, of me pointing out that a new device could also be affected!

Re: Strange popping sound in my nest mini

Muddi — Mon, 17 Jul 2023 18:59:17 GMT

Hello folks,

Thanks for visiting the Community.

My apologies for the late response. I know how challenging it is when you're having issues with your Google Nest speakers. Let's try to get to the bottom of this. To confirm, does it only happen when the device is on idle mode or while playing music? Please try turning off the ultrasound sensing on your device and let's see if it still has the same issue. Follow the steps below to know-how:

Open the Google Home app.
Tap Favorites or Devices.
Touch and hold your device's tile.
Tap Settings and then Recognition & sharing.
Turn Ultrasound sensing off.

Let me know how it goes.

Cheers,

Muddi

Re: Strange popping sound in my nest mini

limuremu — Tue, 18 Jul 2023 02:42:31 GMT

The sound occurs when the speaker is playing audio, such as music off Spotify. I tried turning the ultrasound sensing off as you suggested and for a while I thought it worked but now I’ve heard the sound again. Is it possible that this would be resolved by a future bug fix in an update? Is there anything else I can do to fix this?

Re: Strange popping sound in my nest mini

88457c3610 — Sun, 24 Sep 2023 19:51:34 GMT

I've tried all the above and more. There is no fix. Google know about this. See the concluding Nest support exchange attached.

Maybe we'll get a bug fix, maybe we won't. Dunno

Re: Strange popping sound in my nest mini

88457c3610 — Tue, 18 Jul 2023 09:06:43 GMT

Re: Strange popping sound in my nest mini

Muddi — Tue, 18 Jul 2023 19:39:53 GMT

Hey everyone,

Could you tell us the current firmware version of your Nest Mini? Also, what country are you located in?

Cheers,

Muddi

Re: Strange popping sound in my nest mini

limuremu — Tue, 18 Jul 2023 20:36:34 GMT

I am from the US, on the East coast. My firmware version is 356012.

Re: Strange popping sound in my nest mini

Muddi — Tue, 18 Jul 2023 21:43:57 GMT

Hi limuremu,

Could you tell us when and where you purchased your device?

Cheers,

Muddi

Re: Strange popping sound in my nest mini

limuremu — Tue, 18 Jul 2023 21:48:23 GMT

I purchased it from Target probably around June 9th 2023.

Re: Strange popping sound in my nest mini

Muddi — Wed, 19 Jul 2023 15:34:54 GMT

Hey limuremu,

Thanks for the quick response. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

Re: Strange popping sound in my nest mini

Alex_S — Sat, 22 Jul 2023 18:51:27 GMT

Hi there,

@limuremu, we haven’t received your form. Kindly fill it out so we can continue with the next step.

@88457c3610, @Kma123, let us know of the answers asked above so we can further assist you.

Thanks,
Alex

Re: Strange popping sound in my nest mini

Chromolume — Tue, 25 Jul 2023 14:33:18 GMT

I've been experiencing this within recent weeks also. Like everyone else said, rebooting and factory resetting does nothing.

Re: Strange popping sound in my nest mini

barkmann44 — Wed, 26 Jul 2023 03:12:51 GMT

+1. Popping started after the latest firmware update as far as I can tell. Factory reset did not resolve my issue. Currently on firmware 356012. Google please fix.

Re: Strange popping sound in my nest mini

88457c3610 — Sun, 24 Sep 2023 19:52:01 GMT

It could be they had to remove "Sonos IP" from their firmware. I've read this a few places. Anyway, our speakers will keep popping away for the foreseeable I think

Re: Strange popping sound in my nest mini

Muddi — Wed, 26 Jul 2023 20:32:04 GMT

Hey everyone,

A quick update. Our team is aware of this behavior on the Nest Mini. To help the team to further look into this, please send feedback on your device by saying, "Hey Google, send feedback," followed by the keywords: GHT3 popping sound on Nest Mini. Learn more about how to send feedback on our Help Center.

I'll update the thread once I have more information to share.

Cheers,

Muddi

Re: Strange popping sound in my nest mini

misforturob — Sat, 29 Jul 2023 08:39:27 GMT

I have the same problem, popping sound when playing audio happening on four different Nest Mini devices in two households. Started sometime in the week beginning 26th June. Very annoying!

Popping noise coming from Google nest speakers

Whatever1 — Sun, 30 Jul 2023 15:42:38 GMT

After speaking to support they've told me to come here to ask the question rather than troubleshooting their own products. There's a popping noise coming from my various Google Nest speakers Mini, Audio and Max. It seems to be just a short crackle pop noise that affects different speakers at different times not all the same time. Has anyone else noticed this with theirs?

Video clip noise at 5 seconds.

https://photos.app.goo.gl/M3kpDpPuAYpX7n7W9

Edit: seems to be more frequent now with a pop every 30 seconds to a minute.