Re: Google nest reset

plum416 — Wed, 28 Aug 2024 15:16:29 GMT

Same for me. They pushed out an update Aug. 27th now I have 8 speakers that won’t update or connect to my network. Garbage support from Google. I need to switch to Amazon Alexa.

Re: Google nest reset

jenniffert — Sat, 31 Aug 2024 23:30:11 GMT

Hi @plum416,

Thanks for posting in the community! I'm sorry to hear your Nest speakers can't update and connect to Wi-Fi. I'd be happy to help!

To gather more information, I’d like to ask the following questions:

What are the models of your Nest speakers? Here’s a helpful article about how to identify the model of your device.
How long did the devices work before the connectivity issue started?
How was the connectivity issue discovered?
Did the devices give an audible error?
Did the devices eventually start to work again? If yes, did they start to work again by themselves?
Have Google Nest speakers ever successfully connected to this network before?
Have you recently made any changes to your Wi-Fi setup?
What is the firmware version of the affected speaker and your other speaker?

In the meantime, you can check a few things:

Ensure your mobile device and Google Home app are up-to-date.
Perform a restart on the Nest speakers and your mobile device. For reference, you can check out this article: Reboot Google Nest or Home speaker or display.
Update your router's firmware if necessary.
Reboot your router by unplugging it for 2 minutes, then plugging it back in.

Please keep me posted.

Best regards,

Jenniffer

topic Re: Google nest reset in Speakers and Displays

Re: Google nest reset

Re: Google nest reset