topic Re: YouTube TV isn't installed at the moment in Speakers and Displays

YouTube TV isn't installed at the moment

RipTWD — Thu, 18 Jul 2024 02:49:38 GMT

When I say "Hey Google. Watch ABC on Kitchen TV" (My Chromecast w/Google TV), Google responds with "YouTube TV isn't installed at the moment" and it launches YTTV on the TV from the Play Store, where I have to option to open YTTV.

Previously, this command would have launched YTTV & switched to the requested channel. I have the same issue with Hub (Gen2) & TV in my office

Re: YouTube TV isn't installed at the moment

mwpeters — Thu, 18 Jul 2024 16:53:54 GMT

Hello, having the exact same issue here, started Monday morning in the US. I called into YTTV support Tuesday (gave them 24 hours to address) and we troubleshooted a lot of things including factory resetting 2 of my Chromecast with Google TVs, sending feedback from both Youtube TV app on CCwGTV and from Home app. Nothing worked.

Later Tuesday they emailed me essentially saying this was not their problem, to reach out to Nest Support. I was able to do that finally today, but they said it was a Youtube TV issue. Luckily I had the email from them, sent the nest support guy a screenshot of the email where they say it was a nest issue. He told me to send feedback again from CCwGTV YTTV app which I did, and from the home app, which I did.

LOOOOOOOONG story short, this clearly seems like a bug to me, considering the commands we are using are built into routines and have worked for years, but nobody is owning up to anything. I have no timelines or assurance from anybody. I told the support guy that it was unfortunate that I have to go onto forum to make progress with this, but I see no other option than being a "squeaky wheel".

I know we cannot be alone, I urge all that are having this issue to reach out to nest support and submit their "feedback" so this issue can be resolved like it should have been within minutes.

Re: YouTube TV isn't installed at the moment

Ks891 — Thu, 18 Jul 2024 20:40:35 GMT

Same problem here across multiple Google home mini and multiple tvs. Tried rebooting and reinstalling (which is a major PITA)

Re: YouTube TV isn't installed at the moment

RipTWD — Thu, 18 Jul 2024 23:44:28 GMT

Appreciate the sanity check!!

Re: YouTube TV isn't installed at the moment

mwpeters — Thu, 18 Jul 2024 23:52:18 GMT

Likewise!! Let's hope that there is decent monitoring of this forum and that this issue is addressed quickly

Re: YouTube TV isn't installed at the moment

Mommy3B — Fri, 19 Jul 2024 02:58:47 GMT

Same here all my home devices are doing the same thing as of Monday

Re: YouTube TV isn't installed at the moment

GT826 — Fri, 19 Jul 2024 15:20:20 GMT

Same issue here.

Re: YouTube TV isn't installed at the moment

RadA — Sat, 20 Jul 2024 03:28:25 GMT

Same Issue here on all TVs. Hoping they solve it soon.

Re: YouTube TV isn't installed at the moment

wkrasner — Sun, 21 Jul 2024 10:46:25 GMT

Same here

Re: YouTube TV isn't installed at the moment

TimTheis — Mon, 22 Jul 2024 21:54:04 GMT

Same issue here on 3 different chromecast devices

Re: YouTube TV isn't installed at the moment

Kd83 — Tue, 23 Jul 2024 06:37:58 GMT

I was losing my **bleep** mind. I've got a in 94 year old blind grandmother who can't watch TV by herself anymore. It's been a big pain in the ass.

Re: YouTube TV isn't installed at the moment

Bwalke32 — Wed, 24 Jul 2024 04:01:16 GMT

Same exact issue here on one TV. I thought just a simple reinstall of YouTube TV would have fixed the issue, but nope. I'm stuck in a loop of my Google Home saying "YouTube TV isn't installed at the moment" and then Google TV literally opening the already installed YouTube TV App itself.

I'm really disappointed with how Google is right now, it's like they are falling apart. Services are constantly getting discontinued like Stadia to even a simple Google Podcast App., and now with the rebranding and integration of Nest, it's a complete cluster f*ck (excuse my French 🥖).

I'm sure it's even worse for the people at Google vs. Nest themselves, and trying to pull both sides together internally. This is definitely apparent from other posts here and those getting stuck in loops with customer service from both Google and Nest support.

Sorry for the rant, but again, I'm just really disappointed about the path that Google is on right now given the fact that they have so much potential.

Please push out a bug fix on this one for our Google TV YouTube TV Google Home Nest Chromecast Device App. Service yadda, yadda, yadda, blahhhhh....

If anyone has any fixes for this one, please reply. Thank you!

Re: YouTube TV isn't installed at the moment

mwpeters — Wed, 24 Jul 2024 19:26:23 GMT

Honestly, I do not mind the rant and I am glad you said it. It seems the only way to get something fixed lately is to be a squeaky wheel, and I think we all need to be that right now. The fact that it took a week AND I had to send a video of this issue to get somebody to believe me is astonishing. It really makes me wonder what the QA process is for this, and considering this is not just some update they can roll back.

I hope there is a moderator that reviews these forums and this issue, there is a lot to learn from this. At the very least, I would like some form of assurance this is being worked on because honestly, I am not sure. I am not asking for a timeline but at least some sort of progress report to know that we are heard.

Re: YouTube TV isn't installed at the moment

GT826 — Wed, 24 Jul 2024 19:30:31 GMT

Many thanks mwpeters! Much appreciated!!!

Re: YouTube TV isn't installed at the moment

RomingGnome — Thu, 25 Jul 2024 15:17:32 GMT

Exact same problem here, for the last month.

Why can't the coders at Alphabet get their $4!7 together? Makes me want to just migrate over to Alexa, if this keeps up.

They break speaker groups, they break routines that works with other apps like Smart Life (which used to work when using scenes). Now when my Google routine launches & I have a Smart Life routine in it (which apparently Google can still link to that application), I get "I don't understand", when it totally understood for over 2 years. WTH?!

Re: YouTube TV isn't installed at the moment

mminyard — Thu, 25 Jul 2024 15:38:44 GMT

I'm having the same problem. I have tried opening multiple support cases, no help. I also posted about it on Reddit https://www.reddit.com/r/youtubetv/comments/1e48qn7/google_assistant_failing_with_youtube_tv/.

Very frustrating the Google breaks this feature so often particularly for those that rely on voice commands because of difficulty using a remote, etc.

Re: YouTube TV isn't installed at the moment

MQuick — Fri, 26 Jul 2024 21:16:20 GMT

I’ve been experiencing the same thing for the last couple of weeks. Have posted on several boards, including Reddit, but Google appears to be ignoring everyone regarding this bug. It would be nice if they would at least acknowledge the issue and let us know they are working on it.

Re: YouTube TV isn't installed at the moment

mwpeters — Fri, 26 Jul 2024 21:20:09 GMT

I reached out to YTTV support again this morning, thought I would share the response:

"I just got a reply from our specialists team.
They want to apologize that we couldn't get back to you sooner but assured that at this time, our engineers are still working to fix this issue. They're working diligently to get this fix. Once we receive feedback from them, we will let you know right away!"

I urge everybody to go to YTTV support and report this ongoing issue. Make you tell them you know this is an ongoing issue that needs to be resolved, do NOT troubleshoot and factory reset multiple things like I did.

Re: YouTube TV isn't installed at the moment

Ryan_1 — Sun, 28 Jul 2024 22:24:12 GMT

I have the exact same issue but no response from Google. I opened another feed two weeks ago as well.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/YouTube-TV-app-is-not-working-with-Google-nest-mini-and-voice-commands/td-p/631715

I created a new chat case and the Google Nest team told me it was a YouTube TV problem. They transferred me to the YouTube TV help. The YouTube TV help then told me it was a Google Nest problem.

Re: YouTube TV isn't installed at the moment

MilesDudley — Mon, 29 Jul 2024 00:21:18 GMT

Same here. I send feedback everyday to Google. Hoping it will be fixed. Get your **bleep** together google.