topic Re: Can't find google nest in youtube or Netflix but OK with spotify in Speakers and Displays

Can't find google nest in youtube or Netflix but OK with spotify

Hygin — Wed, 25 Sep 2024 14:26:39 GMT

Hi, I have an issue with my google nest for 2 weeks now : I can't find it in the youtube or netflix app (tried it with 2 iPhones and 1 android), even after a factory reset.

It works well with spotify but I can't find it in other apps. When I start youtube on voice command or on the screen it works and it's well linked to my account (see the videos in my history, can resume from another device...). I tried to start the app on the screen then take control with cast but it's not working either. Same thing with casting from google Chrome on PC : doesn't work.

I already tried the common stuff : factory reset, unplugged several times, updated the apps on my smartphones... Help me please I'm stuck ! 🙂

Re: Can't find google nest in youtube or Netflix but OK with spotify

luciaaa — Sat, 28 Sep 2024 20:57:35 GMT

Hi, @Hygin,

Thank you so much for reaching out to the community. I’m truly sorry your Nest device is not showing as a casting option in the YouTube or Netflix apps. I’m happy to help you and find a solution.

To effectively troubleshoot, please provide the following information:

What Google Nest devices do you have?
What voice command do you use to cast?
Are you trying to cast from a Chromecast or a Google Nest speaker or display?
Are you trying to cast it on TV or on a different device?

The information will help to identify the best course of action.

Please keep me posted.

Best regards,

Ana