topic Re: Nest audio can’t reset and non-reaponsive in Speakers and Displays

Nest audio can’t reset and non-reaponsive

Pleddy — Sun, 13 Oct 2024 20:43:03 GMT

Having the same issue as this thread Pandarama where can’t reset the nest audio speaker device, who linked to another thread with same issue.

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My Nest Audio is having the exact same issues as this person:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Unable-to-connect-or-reset-Google-Nest-...

It turns on with 2 lights, will do the light cycling for a minute, then turn off. Can't do a regular reset, so have done the 10x hard factory reset 4 times now, and it still does the same thing. Tried plugging it directly into the wall instead of a splitter, nothing. Tried a friend's Nest Audio power cord, nothing.

Is it bricked? The device is around or under 2 years old.

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@Pandarama any resolve?

Re: Nest audio can’t reset and non-reaponsive

chaconmorales — Thu, 17 Oct 2024 02:33:45 GMT

Hi Pleddy,

Thanks for reaching out to the Community. I am sorry that you are experiencing issues with your Nest Audio speaker. It's frustrating that your device cannot be reset and isn't responding even after following troubleshooting steps. But no need to worry, help is here.

To assist you better, we'll need some additional information. I'm sending you this form where you can provide all the necessary details and also please fill out all the information required.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best,

Mario

Re: Nest audio can’t reset and non-reaponsive

Pleddy — Fri, 18 Oct 2024 01:13:35 GMT

Submitted. Please get back to me or for other that have had this problem, what resolution has been provided in this situation?

Re: Nest audio can’t reset and non-reaponsive

chaconmorales — Fri, 18 Oct 2024 02:38:06 GMT

Hi Pleddy,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Best,

Mario