topic Re: Nest Audio disconnects from bluetooth in Speakers and Displays

Nest Audio disconnects from bluetooth

Vusal — Sun, 06 Oct 2024 20:04:25 GMT

Hi all,

From 1st day, Nest audio gets disconnected from my MacBook all sudden, and I can not pair again for several hours, and it works after while.

I thought it will pass but no.

Since it passed 3 weeks, i can not return it.

What should I do?

Many thanks! 🙂

Re: Nest Audio disconnects from bluetooth

Vusal — Sun, 06 Oct 2024 21:24:05 GMT

It says:

The operation couldn't be completed.

(HMERelayConnectionDataErrorDomain error -100.)

Re: Nest Audio disconnects from bluetooth

gmelanymelissa — Wed, 09 Oct 2024 23:13:46 GMT

Hi there!

Thanks for posting in the community. I'm sorry to hear your Nest Audio is experiencing Bluetooth Disconnections. I'm happy to help.

To better understand the situation, I'd like to ask a few questions:

How often does it happen?
Are there other nearby Bluetooth devices turned on?
Can the Nest Audio be played on either device?

In the meantime, let's check a few things:

Nest Audio: This can solve some glitches. Refer to this article: Reboot Google Nest Audio.
MacBook: Restart your MacBook.

Keep me posted.

Best regards,

Melany

Re: Nest Audio disconnects from bluetooth

Vusal — Sat, 12 Oct 2024 09:35:12 GMT

Many thanks for message!

For now it works well again.

Maybe the problem was not inserting the cabel fully,

Re: Nest Audio disconnects from bluetooth

Vusal — Mon, 28 Oct 2024 10:30:31 GMT

Hello Melany,

Thank you so much for writing.

It happens every 2-3 days.
Yes, my laptop is connected to it's accessories via Bluetooth (mouse and keyboard).
No, when this problem arise, I can not pair with any(mac o windows) device. I can connect agian after reseting the Nest, or waiting for 1-2 days, so the problem resolves without any interpretation.

Restaring my Mac does not help, since it is related to the Nest.

many thanks for your help.

Re: Nest Audio disconnects from bluetooth

gmelanymelissa — Wed, 30 Oct 2024 22:39:15 GMT

Hi there!

Thanks for the follow-up information. As you mentioned after resetting the Nest Audio solved the inconvenience without any interpretation.

To better assist you, I'd like to ask a question:

Did you get an error message?

Please try the steps here:

Uninstall the app: Try uninstalling and reinstalling the Google Home app.
Factory Reset: Ensure you are performing a correct Factory Data Reset (FDR) on your Nest Audio and try to pair it again.

Let me know how it goes.

Best regards,

Melany

Re: Nest Audio disconnects from bluetooth

Vusal — Thu, 31 Oct 2024 11:19:05 GMT

Good day,

- Uninstall the app - Done

- Factory Reset - Done

But still exist the problem.

1 more thing can be helpful.

the problem resolves, when I unplug the nest, and turn it on after 1 min. it works well again.

Most probably, it is has some internal problem.

And Google nest, clearly avoid taking responsibility, and did not accept return their defective product.

many thanks for your help,

Re: Nest Audio disconnects from bluetooth

gmelanymelissa — Sun, 03 Nov 2024 17:24:38 GMT

Hi @Vusal,

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Regards,

Melany

Re: Nest Audio disconnects from bluetooth

Vusal — Fri, 01 Nov 2024 11:38:58 GMT

I think you are confused. we were not talking about Nest camera, but nest audio.

Thanks anyway,

Re: Nest Audio disconnects from bluetooth

gmelanymelissa — Sun, 03 Nov 2024 20:29:39 GMT

Hello again!

Thanks for the information. I'm truly sorry for the inconvenience. I understand how frustrating it is when your Nest Audio isn’t working as expected.

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Feel free to let me know if you have any other questions.

Regards,

Melany

Re: Nest Audio disconnects from bluetooth

Vusal — Sun, 03 Nov 2024 20:46:57 GMT

Form Sent.

Re: Nest Audio disconnects from bluetooth

gmelanymelissa — Sun, 03 Nov 2024 21:17:16 GMT

Hi there!

We were unable to locate your submission form. Please fill out this form with all the needed information, including your Community Thread and Community Username, then let me know once you're done.

Keep me posted.

Regards,

Melany

Re: Nest Audio disconnects from bluetooth

Vusal — Sun, 03 Nov 2024 21:22:10 GMT

what is :

Community Thread and Community Username ?

Thank you,

Re: Nest Audio disconnects from bluetooth

gmelanymelissa — Mon, 04 Nov 2024 00:37:09 GMT

Hi @Vusal,

Thanks for the follow-up.

Community Thread: This refers to the specific website link.
Community Username: This is the unique name or nickname you use on the website (e.g., Vusal).

Let me know if you have any other questions.

Regards,

Melany