topic Re: Not able to add any music services to home in Speakers and Displays

Not able to add any music services to home

dbolst — Thu, 24 Oct 2024 08:28:21 GMT

I have had Apple Music connected to my google home for over a year with no issues.

tjis week stopped being able to play music. And now I can’t see any way to link Apple Music to the google home ..

have updated iOS and have also updated all apps to the latest version.

have google removed the ability to link Apple Music subscription in Australia?

Re: Not able to add any music services to home

gmelanymelissa — Mon, 28 Oct 2024 00:03:30 GMT

Hi @dbolst,

Thanks for posting here in the community. I'm sorry to hear you're not able to add any music services provider. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

What type of Nest device do you have?
What troubleshooting steps have you tried so far?

Please try the steps here:

Restart Devices: Restart your Google Home device and your phone or tablet. Refer to this article: Reboot your Nest device.
Check Wi-Fi Connection: Verify that your Google Home device and phone/tablet are connected to the same Wi-Fi network.
Also, you can visit our help center to learn more about Linking your music services and setting your default service.

Keep me posted.

Best regards,

Melany

Re: Not able to add any music services to home

dbolst — Fri, 01 Nov 2024 20:33:11 GMT

Hi - the issue is that there is no longer the option to add any subscription services to the google home app? Has nothing to do with the hardware

Re: Not able to add any music services to home

gmelanymelissa — Mon, 04 Nov 2024 01:42:46 GMT

Hi there!

Thanks for the follow-up information.

Please let's check these tips:

Account: Make sure you're using the correct Google account.
Restart the phone or tablet: This can often resolve temporary software glitches.
Uninstall the app: If restarting your device doesn't help, try uninstalling and reinstalling the Google Home app.
Regarding your subscription: For subscription-related inquiries, please contact your service provider directly. They can assist with subscription management, including activation, cancellation, and troubleshooting.

Let me know if you have any other questions.

Best regards,

Melany

Re: Not able to add any music services to home

Tlc15 — Mon, 04 Nov 2024 20:32:54 GMT

I’m having the same problem and the same timeline. In the iOS app, Apple Music is no longer linked after working for years, and there isn’t an option to add any music services, Apple Music, Spotify or anything else…

Re: Not able to add any music services to home

Tlc15 — Mon, 04 Nov 2024 20:33:43 GMT

This hasn’t solved my experience of the same issue

Re: Not able to add any music services to home

gmelanymelissa — Mon, 04 Nov 2024 21:27:35 GMT

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

Re: Not able to add any music services to home

dbolst — Mon, 04 Nov 2024 23:35:15 GMT

Hi, I have filled out the form.

Are you able to confirm is it possible to link an Apple Music subscription to Google Home? It used to be possible and now doesn’t seem to be an option.

I have restarted my device. I have reinstalled the app. I have recreated my home. I have created a new home within the app. Nothing allows this option to work any more.

Re: Not able to add any music services to home

gmelanymelissa — Mon, 04 Nov 2024 23:55:00 GMT

Hi @dbolst,

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Reach out if you have any questions in the future.

Best regards,

Melany

Re: Not able to add any music services to home

dbolst — Tue, 05 Nov 2024 22:49:14 GMT

Hi - when can I expect a response please ?

Re: Not able to add any music services to home

gmelanymelissa — Thu, 07 Nov 2024 00:41:35 GMT

Hi there!

Thanks for the update.

The team will be in touch with you via email to provide further follow-up.

Please do not hesitate to contact me if you have any additional questions.

Regards,

Melany

Re: Not able to add any music services to home

Tlc15 — Thu, 07 Nov 2024 01:08:27 GMT

I’ve filled out the form

Re: Not able to add any music services to home

dbolst — Thu, 07 Nov 2024 19:56:04 GMT

good luck - takes 3 days to get a reply, and it’s just generic nonsense which doesn’t answer the question..

i don’t know why this is so hard

Re: Not able to add any music services to home

Tlc15 — Thu, 14 Nov 2024 20:58:27 GMT

3 days, I wish! Still absolutely nothing from them. As this was my main use of the two I have, looks like I’ll dig deeper into the apple ecosystem and get some HomePods

Re: Not able to add any music services to home

dbolst — Thu, 14 Nov 2024 22:42:29 GMT

I eventually got something back asking for serial numbers of my hardware.. which I have sent so they can ‘open a case’..

since then nothing again.

don’t know why this is so hard to get a straight answer..

if I can’t resolve this I’m doing to same, will be selling the google kit and getting Apple stuff

Re: Not able to add any music services to home

gmelanymelissa — Fri, 15 Nov 2024 00:04:30 GMT

Hello @Tlc15!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Let me know if you have any other questions.

Best regards,

Melany

Re: Not able to add any music services to home

Tlc15 — Fri, 15 Nov 2024 07:07:37 GMT

I submitted it when I posted that I did and didn’t get any error messages. I was able to access it fine. The only thing that isn’t working is Google, both the best mini and now seemingly your system

Re: Not able to add any music services to home

gmelanymelissa — Fri, 15 Nov 2024 22:58:06 GMT

Hi @Tlc15,

Thanks for the follow-up.

I'm very sorry for the inconvenience. We were unable to locate your submission form. Please fill out this form with all the needed information, including your Community Thread and Community Username, then let me know once you're done.

Keep me posted.

Regards,

Melany

Re: Not able to add any music services to home

Mihasic — Sun, 17 Nov 2024 21:19:55 GMT

Any solutions yet? Just heard from kids that Apple Music didn’t work for a while now. When opening Google home, no option to add any music services

Re: Not able to add any music services to home

dbolst — Fri, 22 Nov 2024 20:18:42 GMT

Still no solution, I’m getting the runaround on the support case which I opened.. I wait days for a response and then get

send feedback via the app
turn things off and on
iodate devices
send a screen shot of the ‘feedback’

all of which I have done, and none of it answers the question in any way.

im about to sell all my google devices and buy the Apple stuff, this is ridiculous..

It’s not just apple services which are missing, I can’t add Spotify, YouTube music or Apple Music .. all of which are on my device, and used to be available to connect..

funny thing is I can see YouTube and Spotify in the podcast section of google home…