Hub max won’t connect to internet

Bpoage — Mon, 11 Nov 2024 20:41:23 GMT

Ok, some assistance please.

My google hub max stopped connecting to the internet.

before you ask the obvious, i have rebooted and reset the device several times. From a new hours to a few days before restarts. The router is fine, modem is fine. It worked perfectly before and did not change the settings.

i cannot get it to connect from all the things i have tried. It just suddenly started acting this way.

i have rebooted snd reset the device several times over the past 3 days and no change.

i have had this device for about 3 years. Have had no issues prior to this malfunction.

im very familiar with computers and routers. Nothing is wrong with them.

Re: Hub max won’t connect to internet

tajennifer — Thu, 14 Nov 2024 23:29:45 GMT

Hi Bpoage,

Thanks for posting. I'm sorry to hear that you are experiencing this problem with your Nest Hub Max that is disconnecting from the WiFi. But don't worry; I can help. I just need to confirm some information to better diagnose the situation.

Did you try to reboot your router by unplugging it from the power source for 2 minutes?
When did the issue start?

Could you please provide the next information?

The device firmware version
The device model and serial number
The make and model of the customer’s router
The last activity the speaker did before it started to disconnect

Onse I have this information I can continue helping out.

Please keep me posted and let me know how that goes.

Best regards,

Jenny

topic Hub max won’t connect to internet in Speakers and Displays

Hub max won’t connect to internet

Re: Hub max won’t connect to internet