topic Re: Can't get nest mini to connect - my phone isn't supported on device utility in Speakers and Displays

Can't get nest mini to connect - my phone isn't supported on device utility

Kesepton — Wed, 02 Oct 2024 14:35:44 GMT

I am trying to connect these to my home app. Says I need to use device utility to connect the mini to Wi-Fi. When I go to download the app, it says it isn't supported on my phone because it's made for an older android.

What can I do here?

Re: Can't get nest mini to connect - my phone isn't supported on device utility

Kesepton — Wed, 02 Oct 2024 15:32:41 GMT

So after multiple transfers and an hour of my time they can not help me. Only option was to "try a different phone that isn't up to date?"

I have all Google products, Google phones and home devices, this is a disappointment

Re: Can't get nest mini to connect - my phone isn't supported on device utility

jenniffert — Sat, 05 Oct 2024 20:15:03 GMT

Hi Kesepton,

Thanks for posting in the community! I understand how frustrating it is when you’re not able to add the Nest Mini to the Google Home app and the Device Utility app isn’t supported on your mobile device. Help’s here!

To better investigate the inconvenience, I’d like to gather and confirm the following:

What is the model of your mobile device?
If you’re using an Android device, what version of Android are you using?
Do you have any other Nest devices successfully added to the Google Home app?
Is this the first time that the Google Home app requires downloading the Device utility app?
Did you purchase the Nest Mini in the same country where you're currently using it?

In the meantime, I’d suggest the following:

Make sure your mobile device and Google services are running the latest versions.
If possible, try adding the Nest Mini using a different mobile device or tablet. This can help us to see if the inconvenience is specific to your current device or the apps.

Please keep me updated.

Best regards,

Jenniffer

Re: Can't get nest mini to connect - my phone isn't supported on device utility

Mattjames1980 — Sat, 02 Nov 2024 12:04:15 GMT

His issue is that his phone is up to date. I am having the same issue. It says it cannot download the device utility app as it's for an older version of Android. How am I suppose to set the Google home hub??? Google Pixel 8 pro andriod v14

Re: Can't get nest mini to connect - my phone isn't supported on device utility

simpy1 — Sat, 02 Nov 2024 18:35:08 GMT

Yep, same problem here with a Pixel 7 (and an older Pixel 3a). Apparently you can't set up a new Nest device with a Pixel? Thanks for being a loyal Google device customer, I guess.

Re: Can't get nest mini to connect - my phone isn't supported on device utility

superstar — Wed, 06 Nov 2024 22:21:12 GMT

I have a Pixel 7 and I am having the same problem, can't download the device utility app as it says it's made for older phone models? How do I set up/activate my google nest mini then when the Google Home app tells me to use the device utility app first?

Re: Can't get nest mini to connect - my phone isn't supported on device utility

Pcalu — Tue, 12 Nov 2024 18:06:48 GMT

Same problem here. Pixel 7a and new nest mini. Can't setup because my phone is too "new". How crazy is this?

Horrible user experience by Google.

A solution should be given promptly.

Re: Can't get nest mini to connect - my phone isn't supported on device utility

Atom28069 — Tue, 12 Nov 2024 19:35:18 GMT

Oh man, I'm having the same issue on my Pixel 4a, but I'm not thrilled to see that it's this common. I have a bunch of nest minis that I've never had this issue with, but I got one as a birthday present, and can't connect without the Device Utility app. Anyone found a way to connect these, or should I just return it? That's disappointing.

Re: Can't get nest mini to connect - my phone isn't supported on device utility

DanieT — Fri, 15 Nov 2024 21:56:15 GMT

I am also having the same issue. Just purchased a new Nest mini for the second floor in my townhouse. I am getting the same message that I need the utility app but that the app is made for an older version android phone.

I also purchased Nest doorbell and Nest camera and I was able to add these items just fine. It is insane that this is happening for the most simple smart speaker. Google can you please help us out with a solution?? We are a Google/Pixel household I have no other way to add my Nest mini.

Re: Can't get nest mini to connect - my phone isn't supported on device utility

DanieT — Fri, 15 Nov 2024 21:59:23 GMT

Jennifer are you all working on a solution for this?

Re: Can't get nest mini to connect - my phone isn't supported on device utility

RWF — Mon, 18 Nov 2024 20:37:26 GMT

I'm having the same issue. I was trying to convert from Alexa to Google, but can't because of this. So I guess we stick with Alexa because it works.

Re: Can't get nest mini to connect - my phone isn't supported on device utility

Frankie4 — Tue, 19 Nov 2024 18:32:42 GMT

I just got a new nest mini, my 4th one and I am not able to set it up due to my Pixel 7 being newer than the app. I've no issue setting up any device until today. I have 3 other nest minis, cameras and a doorbell.

Re: Can't get nest mini to connect - my phone isn't supported on device utility

tarehart — Wed, 20 Nov 2024 05:30:29 GMT

Same issue with Pixel 6 and Pixel 8 pro. Guess I'll get help from a coworker with a non-pixel and give them a cautionary tale about the Google device ecosystem.

Re: Can't get nest mini to connect - my phone isn't supported on device utility

David_K — Sat, 23 Nov 2024 09:48:49 GMT

Hi all,

To confirm, Google is actively investigating this issue. To help in troubleshooting this, as Jenniffer mentioned, it would be helpful if you can share this information:

What is the model of your mobile device?
What is the specific version of Android are you using?
- Open your device's Settings app.
- Near the bottom, tap About phone or About tablet then tap Android version.
- Find your 'Android version', 'Android security update' and 'Build number'.

Re: Can't get nest mini to connect - my phone isn't supported on device utility

RWF — Wed, 20 Nov 2024 16:58:32 GMT

Pixel Fold

Android Version 14

Re: Can't get nest mini to connect - my phone isn't supported on device utility

RWF — Wed, 20 Nov 2024 17:18:08 GMT

Pixel Fold

Android Version 14

Build: AP2A.240905.003

Security Update: 9-5-24

Re: Can't get nest mini to connect - my phone isn't supported on device utility

tarehart — Fri, 22 Nov 2024 02:13:10 GMT

Pixel 6 Android Version 14 Build AP2A.240905.003.F1 Security update September 5 2024

Pixel 8 Pro Android Version 14 Build AP2A.240905.003 Security update September 5 2024

Re: Can't get nest mini to connect - my phone isn't supported on device utility

Georgie2 — Fri, 22 Nov 2024 18:38:58 GMT

I am also having the exact same issue.

I had the same message about the Utility App not being available for my device because it was made for an older version of Android.

My phone is Google Pixel 8, running Android Version 15.

I also tried on my old phone which is a Google Pixel 3a, running Android Version 12.

I already have a Google Nest Mini and a Nest Thermostat successfully connected to my home.

This is the first time Google Home app required the Device Utility app to be downloaded.

I bought the Google Nest Mini Speaker in the UK, the same country I live in and am trying to install it in.

I have made sure my current phone is running the latest version.

I just bought an expensive... Umm... ugly paperweight???

I don't need an ugly paperweight 😕😕

I think I just wasted a bunch of money, as this issue seems like it's ongoing with no fix 🙁

Re: Can't get nest mini to connect - my phone isn't supported on device utility

GoogleNestTeam — Fri, 22 Nov 2024 23:42:18 GMT

Hey everyone,

We’re aware of the issue preventing download of the Device Utility app for some Pixel phone users running Android 14 and higher. The team is currently investigating. As a workaround in the meantime, you can use another device or Pixel running an older Android version to connect your speakers to the Google Home app.

We appreciate your patience, and we’ll keep you updated when there’s more to share.

Thank you,
Google Home & Nest Team

Re: Can't get nest mini to connect - my phone isn't supported on device utility

Georgie2 — Sat, 23 Nov 2024 16:14:20 GMT

I had the same issue on an older device, my Pixel 3a which is running Android 12 ( as detailed in my previous post above).

This would have been the device I see up my existing Google Nest Mini on.

In my experience the issue certainly isn't limited to Android 14 and higher. I think it's more far reaching.

The recommended 'workaround' above has also failed.