topic Re: Google Nest Mini via iHeartRadio no longer works for some stations in Speakers and Displays

Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Sat, 02 Nov 2024 07:58:15 GMT

Why have Google Nest Minis suddenly stopped playing some iHeartRadio stations? For example, if I say "Play Curtin Radio" it responds with "Playing Curtin Radio on iHeart Radio" and is followed by total silence, even though the Home app shows it as playing.

I know that this station is broadcasting as it works both on the Curtin Radio website and via the iHeart radio app on my phone. It even works on my Google Nest Hub but not on any of my Nest Minis.

It all worked fine up until about a week ago.

Has Google recently updated the software for Nest Minis and stuffed them up again?

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Viberoom — Mon, 04 Nov 2024 00:07:34 GMT

Yes it’s been the same for me across all devices for the past couple of weeks. Full factory reset and set up and still the same…

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Mon, 04 Nov 2024 09:09:29 GMT

Hopefully someone from Google will read this and twitch the broken wires back together again! 😕

Re: Google Nest Mini via iHeartRadio no longer works for some stations

cifuentesj — Tue, 05 Nov 2024 06:18:04 GMT

Hi folks,

Thank you for your timely post and the comprehensive information you've provided. I've reviewed the input and understand that you're encountering issues on the iHeartRadio app when you want to play some radio on your Google Nest Mini. When you make a request, you get a response, but then there's complete silence. I'm here to help you troubleshoot and find a solution together.

To assist you further, please attempt the following questions:

Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
When did this behavior first begin?
Have you experienced any power outages in your area?
Have you tried connecting the Google Nest Mini device to a different power source?
May I know the model of your smartphone?
Are both your Google Home app and smartphone operating system up-to-date?
Did you notice another issue when you try to use the voice commands or just when you play the iHeartRadio app on the Google Nest Mini?
Is the iHearRadio linked to your Google Home app?
Does this happen with all of the radio stations or just the radio station that you are referring to?
Do you have a premium iHeartRadio subscription, or is it free?
Is the iHeartRadio app up to date?
What troubleshooting steps have you already tried? If so, which steps have you tried already?

In the meantime, you can check these articles:

For your radio, you can check out additional voice commands for radio: Listen to media,
Listen to radio on your Google Nest speaker or display.

Please keep me posted.

Warm regards,

Jeremy.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Tue, 05 Nov 2024 06:46:02 GMT

Hello Jeremy,

My responses to your questions are shown in BOLD below.

Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
A: No, there have been no changes to WiFi configuration or device location.
When did this behavior first begin?
A: First noticed about a week to ten days ago.
Have you experienced any power outages in your area?
A: We did have a power outage but that was after this issue started.
Have you tried connecting the Google Nest Mini device to a different power source?
A: No, but I have rebooted all devices a couple of times.
May I know the model of your smartphone?
A: It is an Oppo A79.
Are both your Google Home app and smartphone operating system up-to-date?
A: As far as I know; All are set to automatically update.
Did you notice another issue when you try to use the voice commands or just when you play the iHeartRadio app on the Google Nest Mini?
A: Everything else seems to work fine. Bear in mind that Google chooses to play the chosen station (Curtin Radio) via iHeart radio. Other stations play on “radio app” etc. I have no control over which app on which Google chooses to play.
Is the iHeartRadio linked to your Google Home app?
A: Yes.
Does this happen with all of the radio stations or just the radio station that you are referring to?
A: I mainly listen to Curtin Radio so it’s hard to say. Smooth FM plays fine as does BBC Radio 2 but these are not played via iHeartRadio.
Do you have a premium iHeartRadio subscription, or is it free?
A: It is a free subscription.
Is the iHeartRadio app up to date?
A: Yes, it appears to be. Version 10.45.0/710450003/8322834793
What troubleshooting steps have you already tried? If so, which steps have you tried already?
A: This is what I have tried already and already tried; Reboot all devices, written to iHeartRadio and yelled rude words at Google.

Hope the above may help you determine what has gone wrong.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Viberoom — Tue, 05 Nov 2024 06:54:44 GMT

I’ve tried everything you have listed above including rebooting the device. Happens on both the nest and mini and only for the one radio station. As was mentioned in the initial thread, this station is audible through iHeart radio web and desktop/mobile apps.

this started about 2 weeks ago for me…

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Tue, 05 Nov 2024 07:00:57 GMT

Seems like we both have the same issue and there's probably thousands of others like us out there.

I got an answer from iHeart and they are investigating it.

My guess is a firmware update screw-up. If I get anything useful back I'll post it up here. Good luck.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

cifuentesj — Wed, 06 Nov 2024 02:19:56 GMT

Hi folks,

I appreciate your prompt replies and the information you provide. Kindly take the following earlier actions:

Make sure your Google Nest Mini and both applications are using the same account.
Unlink iHeartRadio from the Google Home app.

Open the Google Home app.
Tap your account in the top right.
Tap Settings.
Under Services, tap Music.
Tap the iHeartRadio app, then unlik.

Link your iHeartRadio from the Google Home app:

Ensure your device is connected to the same Wi-Fi network or account as your Google device.
Open the Google Home app.
Tap your account in the top right.
Confirm that the Google account is the one linked to your device.
Tap Settings.
Under Services, tap Music.
Tap the iHeartRadio app, then relink.

Unlink the Google Home app from the iHeartRadio app and then relink.

Furthermore, if the issue remains, proceed with the next steps.

Uninstall your Google Home and iHeartRadio apps and reinstall them.
Perform a factory reset on your Google Nest Mini. You can follow the steps in this article: Factory reset Google Nest or Home speakers or displays.

Let me know how it goes.

Best Regards,

Jeremy.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Wed, 06 Nov 2024 08:44:29 GMT

I followed your steps but there is no way to unlink iHeartRadio that I can see.

Underneath Spotify for example I can see an unlink icon but there is nothing under the iHeartRadio one.

What next?

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Sun, 10 Nov 2024 07:18:38 GMT

Hello Jeremy,

Did you find out what Google have done to stop certain radio stations playing on Google Nest Minis and when a firmware update will be rolled out to fix the problem?

Re: Google Nest Mini via iHeartRadio no longer works for some stations

cifuentesj — Mon, 11 Nov 2024 01:58:37 GMT

Hi @Tattz,

Thank you for your timely response and the comprehensive information you provided. I understand that you're still experiencing the same issue, and I really appreciate it for following the steps in the previous post. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Please keep me posted.

Warm regards,

Jeremy.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Mon, 11 Nov 2024 07:26:49 GMT

Hello Jeremy,

I have completed and submitted my form to the Googlemeisters.

I look forward to a speedy solution so that I, and the trillions of listeners in the Googleverse, will soon be able to enjoy Curtin Radio once again on their Nest Minis.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

cifuentesj — Tue, 12 Nov 2024 01:39:13 GMT

Hi @Tattz,

Thanks for letting me know. You will be contacted as soon as one of our technical support is available.

Warm regards,

Jeremy.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

PJMC — Wed, 13 Nov 2024 21:04:35 GMT

Yes, I'm having the same issue and came upon your thread. Its only on the Google Nest Mini devices, my Nest Hub Max is still operating.

I live on the NSW coast and stream Curtin FM regularly. For some unknown reason it just stopped as you have described.

14/11/2024

Re: Google Nest Mini via iHeartRadio no longer works for some stations

PJMC — Wed, 13 Nov 2024 21:07:06 GMT

On iHeart Radio app

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Thu, 14 Nov 2024 03:52:14 GMT

I think the problem is quite widespread and probably effects other radio stations that people wish to listen to via their Google Nest Mini. My personal view is that it stems from a firmware upgrade rolled out to the Minis and may involve Google's Gemini AI system which is fraught with issues and basically does not work as intended.

I have had communication with iHeart Radio and they say it is not a problem with them and this is borne out by the fact that you can listen to Curtin Radio via iHeart on other devices (e.g. mobile phone app, Google Nest Hub)

I wrote to Curtin Radio but did not receive a reply.

I have completed a form for Google's technical support team to get involved so let's hope that they can sort it out.

Stay tuned (pun intended) !!

Re: Google Nest Mini via iHeartRadio no longer works for some stations

cifuentesj — Tue, 19 Nov 2024 06:26:50 GMT

Hi @PJMC,

Thank you for your timely post and the comprehensive information you've provided. I would like to know if you have followed any of the instructions I provided in the troubleshooting section of the prior post.

Please keep me posted.

Warm regards,

Jeremy.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

PJMC — Fri, 15 Nov 2024 06:20:47 GMT

Jeremy - yes and my Nest Hub Max is fine, its only when I ask Google to play Curtin FM on my Google Nest Minis that there is an audible response from Google but then complete silence. Both my Nest Minis plays other stations upon request.

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Tattz — Fri, 15 Nov 2024 06:46:58 GMT

Exactly! C'mon Jeremy, get it sorted otherwise some might suspect that you are an AI bot and not a real live person!

Re: Google Nest Mini via iHeartRadio no longer works for some stations

Bootsie3 — Sat, 16 Nov 2024 12:32:53 GMT

I was having this problem with I heart Christmas on my Google minis. ‘Hey Google, play I heart Christmas’. And then! I thought to say stream instead of play,(ie. Hey Google, STREAM I heart Christmas’ and for some reason that worked! And it’s worked consistently for a day now.
I hope it works for you!