topic Re: My Nest Video Doorbell shows no video on my Nest Hub v2 when someone presses it. in Speakers and Displays

My Nest Video Doorbell shows no video on my Nest Hub v2 when someone presses it.

bethundered — Fri, 22 Nov 2024 17:39:35 GMT

I have a Google nest doorbell camera (wired) and a Google hub v2. Through this platform I found out that after resetting the hub the problem was solved. However, after a few days the problem returns. No video on the hub when the doorbell rings. Now I have tried all other options nothing works. It can't be the intention that I have to reset my hub every day. Does anyone have any suggestions?

Re: My Nest Video Doorbell shows no video on my Nest Hub v2 when someone presses it.

bethundered — Sat, 23 Nov 2024 16:57:13 GMT

I wanted to do my daily reset but it doesn't work anymore. The Google home app doesn't find the hub anymore.

Re: My Nest Video Doorbell shows no video on my Nest Hub v2 when someone presses it.

gmelanymelissa — Tue, 26 Nov 2024 00:47:15 GMT

Hi @bethundered,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell Wired doesn't show the video on your Nest Hub 2Gen when someone presses it. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

When did the inconvenience start?
Are you able to see the Nest Doorbell wired through the app on your phone or tablet?
What troubleshooting steps have you tried so far, besides a factory reset?

Keep me posted.

Best regards,

Melany

Re: My Nest Video Doorbell shows no video on my Nest Hub v2 when someone presses it.

bethundered — Tue, 26 Nov 2024 10:49:33 GMT

Hi Melany. From the beginning when I bought it. Yes I'm able to see the Nest Doorbell wired through the app on your phone or tablet. I tried the Hub from my parents and brother with the same result. Home app reset. I send a video of the when it happens to a contact person. I gave feedback through the hub and the home app. My case number is 2-0781000032985

Regards, Ronald

Re: My Nest Video Doorbell shows no video on my Nest Hub v2 when someone presses it.

gmelanymelissa — Wed, 27 Nov 2024 23:55:53 GMT

Hi there!

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

Re: My Nest Video Doorbell shows no video on my Nest Hub v2 when someone presses it.

bethundered — Thu, 28 Nov 2024 10:18:57 GMT

Thank you.