topic Re: Problem with the radio on nest mini speaker in Speakers and Displays

Problem with the radio on nest mini speaker

AkisVar — Sun, 08 Dec 2024 07:52:17 GMT

When I ask my nest mini speaker to play radio, TuneIn start playing for 1-2 minutes and then suddenly stops. Sometimes it seems that it comes back again for 1-2 minutes but stops again. I have tried to reboot it, factory reset itz delete/reinstall TuneIn in my phone with no luck. It was running perfectly before especially with automations. Does anybody else have same issue? I have sent a feedback to Google but still nothing. Cheers

Re: Problem with the radio on nest mini speaker

kcruzgonzalez — Wed, 11 Dec 2024 18:12:40 GMT

Hi AkisVar,

Thank you for posting in the community. I'm sorry that you're having troubles with the TuneIn radio on your Nest Mini Speakers. I'm here to help.

Before I begin, I need to ask a few questions for further assistance:

When did the issue start?
Are you having the same issue with any other radio or music app?
Have you tried just using your phone to hear the radio and see if the issue is the same?
Is the same issue with all the radio stations?

Please keep me posted. I'll look forward to your response.

Regards,

Kevin

Re: Problem with the radio on nest mini speaker

AkisVar — Wed, 11 Dec 2024 21:40:29 GMT

Hi Kevin,

The problem started in September - October. Before it was working ok, because I had it incorporated in an automation, which was the working smoothly. TuneIn in my phone is working ok yes. The other music apps I use is Spotify and YouTube Music which I haven't noticed any issue so far.

Many thanks

Re: Problem with the radio on nest mini speaker

kcruzgonzalez — Thu, 12 Dec 2024 00:04:34 GMT

Hi AkisVar,

Thank you for your response. Lets work together for a solution.

For your concern, please try the below steps:

Unlink and re-link the Tuneln Radio app from the google Home app.
Factory reset Google Nest Mini.
Set up device with a mobile hotspot and try to see if the issue is the same.
If the issue is the same contact the Tuneln Radio support.

Let me know how it goes and keep me posted.

Regards,

Kevin

Re: Problem with the radio on nest mini speaker

AkisVar — Tue, 17 Dec 2024 00:10:05 GMT

Hi Kevin,

I cannot unlink/relink the app since it is not linked to Google home. The app is not necessarily installed in my phone either. I have tried to factory reset the speaker with no success.

I managed to make it though working by asking Google to play the radio station using a different app ( classic FM through global player) and it worked for a couple of days, but it stopped again. So it shouldn't be a TuneIn issue.

Thanks,

Akis

Re: Problem with the radio on nest mini speaker

kcruzgonzalez — Wed, 18 Dec 2024 01:43:37 GMT

Hi AkisVar,

Thank you for your response. I'm sorry to hear that the issue persists. Let's work together for a solution.

Here are some further troubleshooting steps:
- Check for Software Updates: Ensure your Nest Mini is running the latest software version.
  - On your phone, open the Google Home app.
  - Select your Nest Mini.
  - Tap the gear icon (Settings).
  - Check for updates under "Device Settings."
- Power Cycle Your Home Network:
  - Turn off your router and modem.
  - Wait for 30 seconds.
  - Turn on the modem first, then the router.
- Test with a Different Wi-Fi Network (if possible):
  - If you have access to a different Wi-Fi network, try connecting your Nest Mini to it and see if the issue persists.

Let me know if you have any further questions.

Regards,

Kevin

Re: Problem with the radio on nest mini speaker

AkisVar — Sat, 21 Dec 2024 08:12:35 GMT

Thanks Kevin,

I tried all the above apart from connecting it to a different WiFi. Also, I cannot manually check for updates because it seems that this setting is by default on automatic. Instead, I placed it closer to our router to get a stronger signal. It works sometimes, but sometimes it stops again. I would think that might be the WiFi signal, but at the same time Spotify works fine, which makes it very confusing and unreliable.