topic Re: Out of sync with TV out in Speakers and Displays

Out of sync with TV out

Emmettx — Sat, 20 Nov 2021 07:16:02 GMT

I'm trying to replace my old TV sound bar with a pair of Google nest audio speakers. The LG TV Bluetooth pairs with the Google speakers ok, but the sound is very out of sync with the picture. How can this be fixed? I spent a whole evening. I think I shall have to return the speakers as they do not function correctly.

Re: Out of sync with TV out

Stepbystep — Sun, 21 Nov 2021 07:35:12 GMT

They cant and Google Will not fix it 🥲

Re: Out of sync with TV out

RevProd — Tue, 23 Nov 2021 02:25:49 GMT

I have the same issue one speaker is fine two is not watchable. It should work fine because when I stream audio on the pair it works. Will google just not fix it ?

Re: Out of sync with TV out

Juancvargas — Tue, 30 Nov 2021 03:42:56 GMT

I have the same issue. Just got them from Black Friday but I think I will have to return them. My old sound bar syncs perfect but the Nest Speakers have a huge lag.

Re: Out of sync with TV out

RevProd — Fri, 03 Dec 2021 01:54:32 GMT

I'm still debating if I should keep one I don't have a sound bar and my tv sound is decent to be honest and I hate having things that I don't use

Re: Out of sync with TV out

n2wind2000 — Sun, 12 Dec 2021 15:55:44 GMT

Im in the same boat. I have a Bose sound bar which is in perfect sync with optical input but the Nest Bluetooth cannot sync. This is TOO popular of a brand to be having this issue, there has to be a fix.

Re: Out of sync with TV out

n2wind2000 — Sun, 12 Dec 2021 15:57:58 GMT

You're telling me these speakers will NOT sync to an LG big screen or Apple TV4k?

Re: Out of sync with TV out

Emmettx — Sun, 12 Dec 2021 16:56:27 GMT

I got into a chat with them and they told me it wasn't an officially supported feature - so that's that

Re: Out of sync with TV out

n2wind2000 — Mon, 13 Dec 2021 16:59:45 GMT

Wow, what a crock of crap !!!!!

Re: Out of sync with TV out

press8analiz — Tue, 22 Feb 2022 11:15:33 GMT

My Google Nest Point is pair via bluуtooth to LG, but do not is out, even if i turn it to 100% on Google poin

Re: Out of sync with TV out

Jake — Wed, 06 Apr 2022 20:09:54 GMT

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Out of sync with TV out

RevProd — Wed, 06 Apr 2022 20:51:31 GMT

Hi Jake,

Any help or tips would be amazing

Thank you

Re: Out of sync with TV out

Juancvargas — Fri, 22 Apr 2022 00:21:54 GMT

Hi Jake!

The lag is too much. If there is a solution please let us know

Re: Out of sync with TV out

Jake — Fri, 17 Jun 2022 18:01:36 GMT

Hey all,

I am sorry to hear about the trouble still with the TV being out of sync. I did find some troubleshooting steps that may be of help. Please let me know if you are still having any trouble from here, as I would be happy to review.

Is your TV connected to any external sound system, like an AV receiver or soundbar?

Does your TV model support surround sound?

In Chromecast device Display and Sound Settings set the resolution and framerate to the highest supported.

If issues still persists, force stop the applications in question and open them again to verify synchronisation.

If you do not use a surround sound system, when watching a movie from any application, do not select 5.2 soundtracks, but only the stereo soundtracks.

Ensure that applications are up to date.

Navigate to the Chromecast apps list, select Netflix and Disney, one by one, and clear their cache.

If all else fails, uninstall the applications, then install a fresh version from Google PlayStore.

Best regards,

Jake

Re: Out of sync with TV out

Jake — Mon, 20 Jun 2022 18:19:39 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,

Jake

Re: Out of sync with TV out

Jake — Tue, 21 Jun 2022 17:48:44 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake

Re: Out of sync with TV out

Juancvargas — Tue, 21 Jun 2022 20:14:16 GMT

I have tried everything but still a big delay.

Re: Out of sync with TV out

Jake — Thu, 23 Jun 2022 18:59:01 GMT

Hey Juancvargas,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

Re: Out of sync with TV out

Jake — Thu, 28 Jul 2022 18:16:19 GMT

Hey there,

It looks like we received your filled out form, and we have passed this on to the correct Team where they will be reaching out to you about your issue. I'm going to go ahead and lock the thread at this time.

Best regards,
Jake