topic Re: All Google nest in the house will not answer in Speakers and Displays

All Google nest in the house will not answer

Jamwams — Mon, 30 Dec 2024 16:48:32 GMT

When asking at the time or the weather it sits there and it thinks when asking it to turn off lights turn on lights or anything with automation it will work just fine when asking who I am and replies back to my username when I tell it to find a phone it's confused who I am I've been on a support call with one of the Google support numbers and they told me I need all three new devices but I don't understand they were working yesterday fine

Low Volume Nest Audio

Piet-S — Mon, 30 Dec 2024 10:11:05 GMT

Hello,

Since a few weeks I have two Google Nest Audio Speakers paired in a stereo setting. When I stream music (TuneIn, Spotify etc.) and I asked the time, the volume goes to minimum (nearly to zero) and it returns NOT to the normal volume.

What have I tried to solve this little problem; 1. Reset 2. Factory Reset with no results.

The distance to the router is 0.5 mtr.

I have discoverd that when I switch the mic-switch at the backside of the first speaker (switch off and on), the volume is back on the normal level.

The problem is only bij asking time, weather/myagenda etc.:no problem.

Do you have a solution?

Grtz.

Piet

Re: All Google nest in the house will not answer

Jamwams — Mon, 30 Dec 2024 16:49:30 GMT

Note: all devices have been factory reset Wi-Fi has been reset multiple times multiple different nests have been trying to connect to a hotspot and still have the same result

Re: All Google nest in the house will not answer

MrPicc — Mon, 30 Dec 2024 17:03:27 GMT

Same here. If I ask my Google device to turn a light on or off or do something within the house, it responds. However if I'm asking it for any internet-related information like weather, general questions, it just sits there. This just started within the last day or two. Anyone else having this issue?

Re: All Google nest in the house will not answer

RaikouWolf — Mon, 30 Dec 2024 17:40:10 GMT

I am so glad I am not alone in this. I have also done all the above in trying to fix it.. Guess it's a bug in software updates or servers themselves.

Re: All Google nest in the house will not answer

Ed1106 — Mon, 30 Dec 2024 19:15:13 GMT

Having the same problem too. I think it might be related to the Android 15 update

Re: All Google nest in the house will not answer

MrPicc — Mon, 30 Dec 2024 19:30:08 GMT

I am still on Android version 14. For what it's worth, I called my brother who also has Google nest units. He said that he lost internet connection to them yesterday, but unplugging them for 30 seconds and plugging them back in everything is working again. That was not the case when I tried mine

Re: All Google nest in the house will not answer

tomgar2000 — Mon, 30 Dec 2024 20:23:41 GMT

Happy that i'm not alone in this nightmare,hope assistance will help us

Google responding on multiple devices

Danalynne143 — Tue, 31 Dec 2024 00:20:00 GMT

My Google Assistant is answering prompts/commands on multiple devices, our nest hub, as well as both home minis and occasionally our phones as well. Have rebooted and followed all steps I could find online and it's driving us crazy! They are also slow to respond/don't respond at all at times. Is there any fix to this?

Re: All Google nest in the house will not answer

Blordo — Tue, 31 Dec 2024 04:29:33 GMT

I'm also having the same problem. I have 9 google home device and none of them respond to questions like, what time is it; what is the weather, etc. They will control devices I have added to Google Home but not answer almost any other questions, it just spins and then does nothing. I have spent an entire day rebooting speakers, rebooting network devices, routers, etc. and nothing. I'm completely frustrated and losing my patience with Google. There is no one to call or email at Google, this is it. They are like Microsoft now. You can't contact them at all. If someone from Google reads these posts, please help as this is ridiculous and you are going to lose a lot of customers!

Re: All Google nest in the house will not answer

ChuckB3 — Tue, 31 Dec 2024 04:45:55 GMT

Same here. In addition to weather, time requests just makes all my speakers just blink with the "thinking" lights but delivering zero response, it does the same thing for play music from my youtube music account. Not happy. And I just bought another speaker on Black Friday.

Re: All Google nest in the house will not answer

tomgar2000 — Tue, 31 Dec 2024 05:01:31 GMT

Issues seems to be equal for all of us. Called assistance but no way to solve,now i look forward for email help. I guess that it's a server problem,not related to hardware,mine are pretty new

Re: All Google nest in the house will not answer

ChuckB3 — Tue, 31 Dec 2024 05:09:00 GMT

I've checked the location settings, nest account settings, google account settings rebooted the nest wifi, even removed and reinstalled the new speaker, and ... nothing.

Who did you email?

Re: All Google nest in the house will not answer

Summerm — Tue, 31 Dec 2024 08:15:11 GMT

Yup all of my Google home speakers just sit there thinking when I ask it to do something. I have to ask it it 2 or 3 times before it finally responds.

Happening on all three devices with everyone in the house

Re: All Google nest in the house will not answer

Jamwams — Tue, 31 Dec 2024 08:16:39 GMT

I have found a workaround for now the problem seems to be with the Google account itself with a alternate email I have I made a new home and everything works but there's an interesting quirk if adding the broken Google account to the now functional home on the alternate account will break the alternate home but then we'll be fixed if the broken account is removed which I wish I knew that before I deleted my entire house so I could have migrated it before then though I'm not sure if migrating would work because of my short testing a migrated Google home would get confused and forget how to do anything and respond with I don't know how to do that whether it be asking how to change a light or what's the time

Re: All Google nest in the house will not answer

Jamwams — Tue, 31 Dec 2024 08:33:06 GMT

For people who want to know how to get to support go to your Google home go down to your settings find customer support then click on the three dots in the top right corner click on help and it should bring you to a page where you can call a support number to a Google support center

Re: All Google nest in the house will not answer

tomgar2000 — Tue, 31 Dec 2024 09:14:54 GMT

try https://support.google.com/googlenest?hl=en#topic=7029677 the follow instruction to speak with an operator

Re: All Google nest in the house will not answer

AnotherTinkerer — Tue, 31 Dec 2024 09:51:48 GMT

Same problem herer (Europe). ~~Sidenote: I got a google nest hub gen.2 and that one seems to be working fine.~~

[edit: the nest hub acts the same as the speakers now. Not responsive when asking anything that requires internet]

The google Nest speakers (both the big as the mini ones) just flash their leds from left to right and then dont do anything.

What also seems to be working is if you ask to play a playlist on spotify. Seems main problem is controlling other IOT devices with the google speaker (tado, hue,...). I guess the reason why it does not work is because control in my case needs to be done over the cloud (HA integrations). So that seems to be fitting with what other people say: anything internet related fails.

Additional: what strikes me is the following while typing I was also testing what works/does not work. Seems when I say: set heating to 21*C, it responds as it should. When I say set heating to 23*C it does nothing. Same for activating light scenes: activate scene bright works, switching ligts on/off works in most cases. Activating other scenes does not.

So seems that dependent on what you ask it either works or doesnt. This is very worrying

Re: All Google nest in the house will not answer

tomgar2000 — Tue, 31 Dec 2024 09:50:44 GMT

i will wait for a while ,then in case of no solution i will be forced to migrate to the other competitor,hope it wll not happen

Re: Google responding on multiple devices

davroscowley — Tue, 31 Dec 2024 10:09:37 GMT

Same for us, and has only started happening regularly this week.