topic Re: My Nest Mini answered a call but no one prompted it, and it's not linked. in Speakers and Displays

My Nest Mini answered a call but no one prompted it, and it's not linked.

Kerplunkator — Mon, 13 Jan 2025 19:43:32 GMT

I just have a weird experience with my nest mini which had never happened before. I was in the kitchen and then suddenly my nest mini in the living room had a voice come out of the speaker. I spoke with the person quickly saying it's a wrong number and he hung up. Afterwards I did the following:

checked the home app to try and find the call activity and there were no such log.
checked and confirmed I didn't link Google Meet to the nest mini
check my Google Meet app and there were no log.
checked my spouse's devices and confirmed her Google Meet account was not linked to Google Home.
checked her Google Meet app and there was no log either.

This is too random and I am confused why this happened, and I want to figure out why this happened.

Re: My Nest Mini answered a call but no one prompted it, and it's not linked.

Rusell — Fri, 17 Jan 2025 01:39:16 GMT

Hi Kerplunkator,

Thank you for posting in the community. I'm sorry to hear that your Nest Mini answered a call by itself. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

Does the Speaker or display regularly randomly trigger a false trigger?
What kind of environment does the device fail in? For example: noisy, normal, quiet.
Where is the device placed? For example: By itself, up against the wall, next to a window, next to a TV or audio speaker.
Is there anything covering, touching, or intermittently brushing against the device?

Keep me posted.

Best regards,

Rusell.

Re: My Nest Mini answered a call but no one prompted it, and it's not linked.

Kerplunkator — Fri, 17 Jan 2025 02:44:01 GMT

Hi Rusell,

Does the Speaker or display regularly randomly trigger a false trigger?
- There have been several occasions almost once a month.
What kind of environment does the device fail in? For example: noisy, normal, quiet.
- It was quiet, no one was in the room.
Where is the device placed? For example: By itself, up against the wall, next to a window, next to a TV or audio speaker.
- It's next to a TV. The TV was on, connected to a chromecast, but nothing was being played.
Is there anything covering, touching, or intermittently brushing against the device?
- none

To elaborate more, no one was in the living room. No one was speaking. No music or video was being played. Suddenly a voice came on.

Re: My Nest Mini answered a call but no one prompted it, and it's not linked.

Rusell — Fri, 17 Jan 2025 22:05:36 GMT

Hi Kerplunkator,

Thank you for your response. I appreciate the information provided therefore i'd like to share with you some troubleshooting below:

check My Activity to check what the speaker or display heard at the time the issue occurred.
- Open the Google Home app Google Home app.
- At the upper-right, tap the account icon.
- Tap Manage your Google Account and then Data and privacy.
- Tap Manage your Google Account and then Data and privacy.
- Identify the most recent command that generated a failed response.
- Select Details below their Assistant Query (this will expand out the details).
- Tap the Play button on the query card (have them play a few) to confirm from My Activity what the speaker or display heard at the time the issue occurred.
Restart your Nest Mini
- Take a look at this article: Reboot Google Nest or Home speaker or display - Android - Google Nest Help
If restarting the Nest Mini doesn't work, please perform a factory reset
- You may find this article helpful: Factory reset Google Nest or Home speakers or displays - Google Nest Help

Keep me posted.

Best regards,

Rusell.