topic Nest hub 2nd gen keeps loading in Speakers and Displays

Nest hub 2nd gen keeps loading

Chilli0v0 — Fri, 14 Mar 2025 09:47:52 GMT

My Nest hub 2nd gen keeps loading with the four dots rotating at the center of the screen. The system on this device cannot start even having a reboot on the device gives no hope, the same: keeping loading. Please help.

Re: Nest hub 2nd gen keeps loading

jenniffert — Mon, 17 Mar 2025 21:23:44 GMT

Hi @Chilli0v0,

Thanks for reaching out here in the community! I'm sorry to hear that your Nest Hub (2nd Gen) is stuck loading with four dots at the center of the screen. I understand how concerning it is that the Nest Hub's system is unable to start, even after a reboot. I'd be happy to help!

To better investigate the inconvenience, I'd like to ask the following:

When did you first notice the four dots at the center of the screen?
Was the device already in this state when you first discovered it? If not, was the device in use when it happened?
Did you unplug the device, or was there a power outage shortly before you discovered the issue?
Are you using the original power adapter that came with the Nest Hub (2nd Gen)?

In the meantime, I suggest attempting to put the device into recovery mode with the following steps:

Unplug the power cord.
Hold down the volume buttons and plug in the power cord at the same time.
Wait for the device to turn on.
Release the volume buttons.
Once the device is in recovery mode, attempt a factory reset.

Let me know how it goes.

Best regards,

Jenniffer

Re: Nest hub 2nd gen keeps loading

Chilli0v0 — Tue, 18 Mar 2025 07:35:13 GMT

Hi @jenniffert,

Thanks for your advice. My Nest Hub has been recovered by factory reset.

Best regards,

Chilli

Re: Nest hub 2nd gen keeps loading

jenniffert — Tue, 18 Mar 2025 17:17:29 GMT

Hi @Chilli0v0,

Thanks for following up!

I'm glad to hear that the inconvenience was resolved in the meantime. I also appreciate the efforts you've made to resolve this inconvenience.

If you need more assistance in the future, feel free to post again.

Best regards,

Jenniffer