topic Re: RadioApp no loading on Google Nest Hub Max in Speakers and Displays

RadioApp not loading on Google Nest Hub Max

SteveCairns — Thu, 01 May 2025 23:58:23 GMT

RadioApp will not load on my Nest Hub Max. Other nest devices in the same household are fine.
Has been working fine, but stopped within the last week or so. Responds to my voice command "Play 3AW' but then the loading process freezes. Other radio services seem fine (iHeartradio) works on the Hub max, but RadioApp does not.

Contacted Google support via email ... the suggested the usual reboot and update solutions ... no change. Opened a chat to Google support, nothing additional to help, but they did suggest to open a Feedback on the issue through the Google home app. When enough people report the same issue, it gets the attention of the next level support people, who should be able to resolve the issue.

** UPDATE **
This is a Google issue ... probably a bug in a recent firmware upgrade that you have no control over.
If you are on firmware level 26.20250116.103.2201 you will probably have the problem.
It is a worldwide issue for Nest Hub devices. Google are aware and some users in the UK have recently reported their problem has been fixed. Hopefully just a matter of time before they roll the fix out to us in Australia ... keep checking.

** UPDATE 2 **
Working here in Melbourne on Friday 2nd May at 9:45am. Was not working at 6:45am.
Seems ok for 3AW , 2GB , 6PR , ABC , GoldFM , Smooth FM , Nova , KIIS ...
... but not for MMM , MMM Classic Rock , FOX FM , 3MP . That is all that I quickly tried.
Interesting is that my firmware level has not changed for my Nest Hub Max. This suggests that there might have been as issue in RadioApp that they are progressively fixing up.

We will probably never know the root cause of the problem, but let's hope they get ALL the stations back ASAP.

Radio app suddenly stopped working

Steve1970 — Sun, 20 Apr 2025 04:25:13 GMT

I normally listen to 3Aw in Melbourne via the Radio app and it was working fine until yesterday when it suddenly stopped responding. I also tried Gold 104.3 FM which plays fine via iHeart.

I have restarted Google Nest a few times and checked my access through Google home to no avail.

I see the same issue occurred in mid*2024 and it was fixed but nothing happening at the moment. Anyone else encountered the same problem.

Thanks

Re: Radio app suddenly stopped working

Adsonest — Sun, 20 Apr 2025 05:53:40 GMT

Yes I have exactly this issue.. it was intermittent for maybe a year, but now fullstop no radio channels are working.

Was thinking I might replace the unit, but its possible its not a hardware fault.. and are they being replaced cause shops dont seem to be stocking them.

Google home max and radio app

Di28 — Sun, 20 Apr 2025 22:18:46 GMT

Google home max stopped playing radio app about 3 days ago. Tried various radio stations but error was not playing. Have reset the device and reinstalled but still not working. Any suggestions would be appreciated.

Nest hub will no longer olay radio station

dag1969 — Sun, 20 Apr 2025 23:21:13 GMT

About 2 weeks ago our nest hub stopped playing/streaming 99.9 the Hawk and everybother radio stations we ask it tonolay. Located in US and radio station is in Allentown PA. Our other speakers 3 minis and 1 white/slate speaker (original google home) play/stream the radio stations with no problems. Unplugged hub, removed hub and added again to google home. Still not working! It is frustrating since Hub is in kitchen and used daily. Need help!

Thanks!

@links to members

Re: Nest hub will no longer olay radio station

SmartHomeH-TAGS — Mon, 21 Apr 2025 04:36:11 GMT

Factory reset the hub?

Can't listen to BBC Radio World Service

Buttercup75 — Mon, 21 Apr 2025 18:38:15 GMT

After France Info two months ago, an issue that has still to be resolved by the way, now the same is happening with BBC World Service, be it on :

Nest Hub
Nest Mini
Nest Home Mini
Xiaomi Mi Smart Clock

I use the Nest Mini H2C which seems to be more reliable. Whether I ask it in English or in French, it doesn't work. I've tried several French accents and several English accents.

When I ask for BBC World Service, I get KALW
When I ask for BBC Radio World Service, I get BBC Radio 1 Dance

BBC World Service is still available on TuneIn : https://tunein.com/radio/BBC-World-Service-s322318/

When I get to the BBC World Service website, it says "We're replacing BBC Sounds outside the UK and bringing you BBC.com, a seamless way to read, watch, and listen - all in one place."

Could that be the source of the problem ?

I feel like throwing your products out the windows and buying a DAB+ radio.

UK - Global Player Radio Stopped Working

fr45er — Mon, 21 Apr 2025 09:24:19 GMT

A couple of days ago the UK based Global Player (for radio such as LBC or Heart/Smooth) stopped working, used this for many years on my google speakers/display.

When I ask google to "Play LBC UK" the Global Player app attempts to load but then after a minute or so fails and then nothing happens. It drops me back to the stby display - a clock.

Other services such as TuneIn can load LBC, but have ads inserted so not ideal.

I'm seeing many other radio based posts - so asssume there is a general issue here?

I tried this on:

Nest Hub (2nd gen)
Nest Mini

2 Google Home Hubs stopped playing ESPN Radio using IHeartRadio.

QueenAeron — Mon, 21 Apr 2025 17:08:41 GMT

A few days ago, both of my Google Home Hubs stopped playing the national ESPN radio station. I was using IHeartRadio (which is my default radio player, I already checked). It says it is connecting, it starts to connect, the IHeartRadio logo pops up and ... nothing! Just the logo on the screen for a minute or so and then it goes back to the clock. I tried unplugging for 30 second, still won't load.

I just tried to load ESPN Radio using TuneIn. It worked except now I have to listen to TurnIn ads. I'm not spending $99/year for something that was free through IHeart.

What update from Hades did Google upload that broke my ability to listen to sports radio.

Automations and Radio stations

DezUK — Mon, 21 Apr 2025 17:49:34 GMT

For many years I have run g home automations on my nest display where after saying the trigger word one of the actions was to stop the radio or music playing.

Recently this last step no longer works all the time. It appears that if its a "official" source such as youtube music it does but something like bbc radio 4 whether asked for direct or cast to the display does not.

I have opted for Gemini over Assistant. Also my display is a nest version 1.

Perhaps there is a new nest display with a better chip that will be fully functional with the new ai, in the pipeline. I would be happy to upgrade.

TuneIn stopped working on Google Nest Hub

chris2468 — Mon, 21 Apr 2025 18:10:46 GMT

My ability to play TuneIn radio stations on my Google Nest Hub stopped working on Friday Apr 18th and has not worked since.

Is there a way to troubleshoot this issue? Currently the only way I have to test is to periodically try again, but there's not output, log files or other troubleshooting methods to determine where the issue is.

Thanks in advance

Re: UK - Global Player Radio Stopped Working

COWENS65 — Mon, 21 Apr 2025 19:15:45 GMT

Same with mine. Does exactly what yours is doing. See lots of posts complaining of the same thing. Having massive issues with Google home at the moment and this is just one of them

Re: UK - Global Player Radio Stopped Working

Lindylou — Mon, 21 Apr 2025 20:18:57 GMT

Have you found a solution yet? Mine will play Radio one but I want to listen to LBC 🤯

Re: UK - Global Player Radio Stopped Working

Lindylou — Mon, 21 Apr 2025 20:20:52 GMT

Found a solution yet? I have same problem.

Re: UK - Global Player Radio Stopped Working

fr45er — Mon, 21 Apr 2025 20:27:03 GMT

Only that I need to use TuneIn. Saying “play LBC UK on TuneIN” seems to work

Re: RadioApp no loading on Google Nest Hub Max

JasonC-Melb — Mon, 21 Apr 2025 22:15:27 GMT

Hi Steve,

Same issue. It started on my Mum's Hub Max on Friday and is now occurring on my Hub Max today. I've also done a soft/hard reset which has had no impact.

What is working, is that on the 2nd Generation (non Max) devices, RadioApp is still working. On those devices you can then select the Max and play on both at the same time. Not really a solution, but at least you get radio that you want.

Oddly, the Media screen will still look like it's working properly with the Radio station logo displayed, but sadly no Audio. I've sent a query to RadioApp directly, just in case they made a change that no one is aware of.

Radio App won't play a Sydney station

Chrisko5 — Mon, 21 Apr 2025 22:38:01 GMT

We have used out Google Nest Hub to listen to 2GB for a number of years. We live near Port Macquarie and it has always worked perfectly well. A couple of days ago it simply stopped playing 2gb. We can still access other programs like ABC radio however it just will not play 2gb? Please Google can you sort this out?

Re: UK - Global Player Radio Stopped Working

Abulkeek — Mon, 21 Apr 2025 22:44:16 GMT

Same here. I cannot stream any Global Player station on my nest display 2nd gen but no problems streaming them on my other nest speakers.

I factory reset the display and reinstalled it with no avail. Looks like a specific bug with this device and the global player app. Very frustrating and hope someone will either dix the issue soon.

Re: Radio App won't play a Sydney station

Tonyteb — Mon, 21 Apr 2025 23:09:00 GMT

I've got the same issue in Melbourne, seems 3aw, 2gb, international radio stations have all stopped working. But ABC Radio still works as well as Spotify.

Re: RadioApp no loading on Google Nest Hub Max

SteveCairns — Tue, 22 Apr 2025 00:18:48 GMT

Hi Jason. Interesting thought. Would be very interested on any reply you get from RadioApp.
Similar to your workaround, if I start RadioApp on my iPhone, and then select the audio to go to the Nest Hub Max, that also works, and after some (unknown) amount of time I can shutdown RadioApp on the iPhone, and the stream continues on the Nest Hub Max ... weird , hoping someone works it out for a more satisfactory solution.