topic Re: Trying to connect captive portal internet, need MAC address and can't get it. in Speakers and Displays

Trying to connect captive portal internet, need MAC address and can't get it.

favabean05 — Sat, 18 Dec 2021 22:14:07 GMT

I recently moved to an apartment with a captive portal internet. I am trying to connect my Google Home Mini, but I need the MAC address to register it with my internet provider so that it can connect. The problem is that the MAC address isn't printed on the device, and when I try to go into the Home app and look at the device from the setup at my old apartment, I can't get into the settings. Probably because it's "disconnected".

So how am I supposed to get the MAC address to register my device? To then connect it to my internet?

Re: Trying to connect captive portal internet, need MAC address and can't get it.

GothamNY — Sat, 18 Dec 2021 22:23:47 GMT

Hi @favabean05, unfortunately, Nest devices even with the MAC address can't use captive portals and require a secure personal Wifi connection for set up. As for finding MAC address outside of a disconnected app, to my knowledge, it's not possible. You might do better to find a travel router and give that MAC address and connect through the travel router.

Re: Trying to connect captive portal internet, need MAC address and can't get it.

favabean05 — Sat, 18 Dec 2021 23:18:30 GMT

Echo devices said the same thing and had a work around. I pay for this internet there’s no reason why I shouldn’t be able to use this device on it.

Re: Trying to connect captive portal internet, need MAC address and can't get it.

Jake — Thu, 27 Jan 2022 18:29:30 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake