topic Wrong FW pushed to Hub Max; camera not functioning in Speakers and Displays

Wrong FW pushed to Hub Max; camera not functioning

TowardTheBlue — Tue, 03 Jun 2025 21:18:35 GMT

My Max is in the Preview Program and I have Nest Aware Plus. This page says it should be on x.2600, but x.2900 was pushed to it. Starting at 03:31 CT Fri May 30, the camera stopped feeding/recording and still shows unavailable. Have cycled power on device and router. Hello Doorbell on same account still working fine. @GoogleNestTeam Please fix!

Re: Wrong FW pushed to Hub Max; camera not functioning

moralesvicente — Sat, 07 Jun 2025 01:28:46 GMT

Hello TowardTheBlue,

Thanks for posting here in the community forum. I understand the camera of your Google Hub Max isn't working as expected since the recent firmware update. I appreciate that you've already taken action by performing the troubleshooting described in the post. No worries; it’s a pleasure to share more information.

Regarding this situation, the Preview Program lets you get the newest software for your Google Home speaker or display before it's released to everyone else. By opting in, you'll be among the first to try out new features and improvements. If you want to learn more about this program, refer to this article: Preview Program overview.

If you have any more questions, please don't hesitate to ask in this forum.

Best regards,

Daniel

Re: Wrong FW pushed to Hub Max; camera not functioning

TowardTheBlue — Thu, 12 Jun 2025 15:54:47 GMT

This response provides absolutely no benefit. I'm attempting to get the attention of product specialists because submitting feedback and opening a ticket has resulted in no acknowledgement, let alone resolution, of the issue. How did my device get the wrong firmware? The page referenced above clearly states the device in the preview program is not supposed to have the version it has. Take another look before telling me what I already know. @GoogleNestTeam

Re: Wrong FW pushed to Hub Max; camera not functioning

moralesvicente — Fri, 13 Jun 2025 22:42:54 GMT

Hello TowardTheBlue,

Thank you for getting back to me. We've identified this situation, and the issue is currently under investigation by our support team. I appreciate your patience as we work to get this resolved. To get more updates, stay tuned to this forum.

Regards,

Daniel