topic Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device" in Speakers and Displays

Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Suzique — Thu, 16 Dec 2021 02:10:39 GMT

Everything has been working fine for ages, now I'm asking Google to change the volume and it says...
"sorry, I can't change the volume on this device".
I've gone through my Google Home settings and I can adjust the volume within that. I can also adjust the volume when I tap on the speaker....but it won't obey commands.
It is set up in Stereo with another Nest Mini....and that works fine.
If I ask other things, eg time, weather...it's fine. If I ask it to turn on/off the light...it's fine.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Suzique — Thu, 16 Dec 2021 04:07:46 GMT

I did a reboot, nothing. So I just did a complete factory reset and reinstalled both devices as a stereo pair and it's now working again. Happy days 😊

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

NestPenguin — Thu, 16 Dec 2021 08:02:50 GMT

Mine has started saying the same thing when adjusting the volume of speaker groups 🤔

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

dniz — Wed, 22 Dec 2021 11:33:54 GMT

Yep, same here, problem just started now. I tried rebooting, unplugging, factory resetting, deleting the speaker group, deleting all speaker group devices etc etc, nothing helps.

The only way i'm able to change volume of the speaker group using a voice command is if i start the music on the nest mini and then "hey google transfer media to [speaker group]".

---

As someone pointed out in a Reddit thread on this, using the above workaround actually just gets rid of the error message, but changes only the volume of the device you are speaking to. Well, at least you can change the volume of that speaker normally when listening on a speaker group :).

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

mrstepanek — Thu, 16 Dec 2021 11:37:13 GMT

I have the same problem. Started today. Two Nests Audio joined in a group - can´t change the volume using voice command. All I get is "Sorry, I can't change the volume on this device". But when used seperately, it will do as told. Looks like this is a connection problem inbetween two devices joined together. Strange...

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Halo69 — Thu, 16 Dec 2021 12:04:13 GMT

Same problem here. Tried rebooting, resetting, changing Wi-Fi and reinstalling app. Nothing. Started today. Very, very annoying

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Gary101 — Thu, 16 Dec 2021 12:38:26 GMT

Same issue here. I wish I had never bought Google Home junk. My c by ge smart lights only work 70% of the time because the Google interface is so unreliable. . Alexa here I come.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Bluechop — Thu, 16 Dec 2021 13:19:35 GMT

Same, is this since an update?

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

alieb — Thu, 16 Dec 2021 13:42:59 GMT

I started experiencing the same issue a few hours ago. Fixed it by performing a factory reset.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Halo69 — Thu, 16 Dec 2021 15:46:06 GMT

Yes, it is.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

UnhappyUser — Thu, 16 Dec 2021 17:44:49 GMT

Same problem. Seems to be limited to speakers configured as a stereo pair and groups containing those pairs. A factory reset and recreating the pair didn't fix it for me.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Halo69 — Thu, 16 Dec 2021 17:53:27 GMT

Factory reset didn't help me either (Second generation Google Nest Audio). I really hope this issue gets solved soon. There's not much use for smart speakers if you can't use voice volume control.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Artago — Thu, 16 Dec 2021 18:37:55 GMT

Oh look, it's a new day and a new issue with Google Home. Time to factory reset everything, spend hours reconfiguring it all, only to have the issue persist or return quickly. Google, please fix your **bleep**! I'm a software engineer, I'll do it for you for FREE if you give me access to the source code I need to debug this!

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Artago — Thu, 16 Dec 2021 18:40:34 GMT

I had a similar issue with YT music and grouped and/or paired speaker devices. Several factory resets later and wiping all caches and data, the firmware auto-updated on the speakers (where the left / right had diff versions before) and they started working. If google wants to sell it's home products, they need to fix the software. Are you listening Google?

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Tenorindo — Fri, 17 Dec 2021 00:03:52 GMT

Same problem with Citation One starting today, already did factory reset and still not working properly. So annoying!

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Suzique — Fri, 17 Dec 2021 00:17:44 GMT

Another day and with all the feedback, I just rechecked my speaker pair and they are still behaving and listening to me. Yesterday I did a reboot via Google Home app and after that I did the complete factory reset. I didn't reinstall them for a couple of hours after the factory reset, as I had a friend over. Maybe that helped ?? It's worked for me though...so far.....

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Artago — Fri, 17 Dec 2021 00:58:03 GMT

Speaker pair + single speaker in a group (3 total). Same issue.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Morghanashley — Fri, 17 Dec 2021 05:01:23 GMT

Got a new nest audio and set it up today. Everything’s worked fine until I added the nest audio to my home speaker group. The nest audio will listen to my commands on its own but can’t change the volume while playing music in a speaker group.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Jaspervanwijk — Fri, 17 Dec 2021 05:31:37 GMT

Same here, two nest mini’s and a built-in chromecast speaker in one group. Google doesn’t allow the change of volume of the group. Worked just fine up until yesterday morning.

Re: Google Nest Mini gen 2 keeps saying "Sorry, I can't change the volume from this device"

Battybill — Fri, 17 Dec 2021 05:35:19 GMT

Same here… started today - complete factory reset did nothing. All 10 of my devices affected.