topic Cant get google nest hub to connect to eero pro 6e in Speakers and Displays

Cant get google nest hub to connect to eero pro 6e

Will1220 — Mon, 08 Sep 2025 12:54:15 GMT

I have connected google displays, Chromecast, camera and door bells in the past with no issue on my eero pro 6e.

Now I picked up a new nest hub and it's says to turn off AP isolation. There is no option for it in the eero app.

I have turned off

Ipv6

Client steering

Wpa3

UPnP is on

Yes I rebooted the eero

Yes the eero is updated

Yes I rebooted and factory reset my hub display

Yes I moved it close to the main eero node

I factory reset a hub that was already established and it's doing the same thing now

Re: Cant get google nest hub to connect to eero pro 6e

DeboraJ — Sat, 13 Sep 2025 05:41:08 GMT

Hi @Will1220,

Thanks for reaching out to the community! I understand you're having trouble connecting a new Nest Hub to your eero Pro 6E Wi-Fi router. It also sounds like a second Nest Hub, which was already connected, is now experiencing the same issue and asking you to turn off AP isolation. I appreciate you letting me know you've already tried some troubleshooting steps, and I'm happy to help.

Before we move forward, I need some additional information:

What models are your Nest Hubs?
Have you tried connecting your Nest devices to a 2.4 GHz network?
Did you receive any error messages when trying to connect your Nest Hubs, or is the only message the one about AP isolation?
Are both your Google Home and eero apps up to date?
Have you tried connecting your devices to a different Wi-Fi network or a mobile hotspot?

Once you provide this information, I'll be more than happy to assist you.

Best regards,

Debora

Re: Cant get google nest hub to connect to eero pro 6e

Will1220 — Sun, 14 Sep 2025 11:52:29 GMT

Yes. I tried 2.4

I did get them to work with my phones Hotspot.

One hub is 2 years old the other is newer.

Both eero and google home are up to date.

That was the only error that it gave when trying to connect to eero.

Re: Cant get google nest hub to connect to eero pro 6e

DeboraJ — Mon, 22 Sep 2025 00:01:31 GMT

Hello @Will1220,

Thank you for the information! Let's troubleshoot your devices to see if they can connect to your Eero network. Please follow the steps below and let me know the results.

Check your network type
- First, are you setting up your device on a standard home Wi-Fi network, or on a shared network with special access restrictions?
Verify your internet connection
- Is the Wi-Fi network currently available, and are other devices able to connect to it and access the internet?
Check the distance from the router
- Your display should be about 15–20 feet (5–6 meters) from your Wi-Fi router for the best connection. If your devices aren't close together, please try moving them.
Try another Wi-Fi band
- If your router is dual-band, try connecting to the other available Wi-Fi band. You can check if your router is dual-band by looking up its model on the manufacturer's website. Some routers also have "dual-band" written on the device or its packaging, or they may broadcast two separate networks with different names (SSIDs) to indicate the 2.4 GHz and 5 GHz bands.

Keep me updated on your progress!

Best regards,

Debora

Re: Cant get google nest hub to connect to eero pro 6e

Will1220 — Mon, 22 Sep 2025 00:12:10 GMT

I literally stated what I have a what ive done on my first post. Yes eeros are dual band. Yes I have turned off 5g as stated above. No it's not a shared network. Yes my wifi is available. I have other Google devices on the network already as stated above. They connect with no issues before. Yes I tried settong it up close to that main eero. I have reset one of the Google hub that was already working and that one gave me the same error as stated above.

Re: Cant get google nest hub to connect to eero pro 6e

DeboraJ — Mon, 29 Sep 2025 00:00:19 GMT

Hi @Will1220,

In that case, let's try something different. Please follow these steps and let me know how it goes:

Set Up a Temporary Mobile Hotspot

Setting up a mobile hotspot helps us determine if the issue is with your device or your home Wi-Fi settings.
Enable a mobile Wi-Fi hotspot (Wi-Fi tethering) on a separate phone or tablet.
Use the setup process to connect the speaker or display to this new mobile hotspot network.
If your speaker/display connects: The issue is likely with your home Wi-Fi router's settings.
If your speaker/display still can't connect: The issue is likely with the speaker or display device itself.

Disable Access Point (AP) or Client Isolation

If your device connects successfully to the mobile hotspot, the problem is most often caused by a security feature called AP or client isolation on your main router.
Please contact your Internet Service Provider (ISP) or router manufacturer to find out how to turn this feature OFF.

Keep me posted on the results!

Best regards.

Debora