topic Re: Installation help in Speakers and Displays

Installation help

JanejobimRio — Sat, 15 Nov 2025 01:58:56 GMT

Ho! Its not possible to go ahead with the installation as it says: Precondition check failed. Someone can help me to understand what is going on? Where I’m doing the mistake? I have put the country, language , the room where it will be and now I can’t go ahead….. please help me!

Re: Installation help

sicsacol — Mon, 17 Nov 2025 21:55:44 GMT

Hi @JanejobimRio,

Thanks for posting in the community. I understand you're having difficulty installing your Nest device because, after selecting the country, language, and the room, you receive the "Precondition check failed" error message, which is preventing you from continuing. I know this may be concerning, especially since you followed the initial steps to add the device but were stopped by the error. I appreciate the detailed information you've shared so far. No worries, let's work together to get this fixed. To help with that, I have some questions for you:

What type of Nest device do you have?
Are you running the latest version of the Google Home app?
Is this a new installation, or was your device set up before?
Have you tried any troubleshooting steps?

Any additional details you can provide will be helpful.

Regards,
Jonathan

Re: Installation help

JanejobimRio — Tue, 18 Nov 2025 01:58:21 GMT

Hi Jonathan, I appreciated a lot your answer but I think the problem was that was not updated because the day after I have tried and it worked. My device is the Google nest hub

I’m very happy with Google and I think it’s better Th as n Alexa and others.

thank you so much!

all my best regards

jane

Re: Installation help

sicsacol — Tue, 18 Nov 2025 17:59:08 GMT

Hi @JanejobimRio,

Thanks for the update! I'm glad to hear that you were able to resolve the installation issue with your Nest Hub just by updating the Google Home app, and that everything is now working as expected. I appreciate you taking the time to share that information with the community!

Please don't hesitate to reach out if you have any other questions or encounter any further issues in the future.

Cheers,
Jonathan

Re: Installation help

JanejobimRio — Wed, 19 Nov 2025 15:26:45 GMT

Thank you Jonathan!!