topic Check Internet Connection on initial setup in Speakers and Displays

Check Internet Connection on initial setup

stiv0b — Fri, 24 Dec 2021 17:18:21 GMT

Me device will connect to my router but not the internet. I have tried every troubleshooting step suggested but still get the same error. Google support says it's my ISP (CenturyLink) and my ISP says it's Google. I have many devices connected to my router via ethernet and wirelessly and all work fine. The only way I was able to setup my Nest Hub was to use my phone as a hotspot and the Google Home app on my tablet to setup the Nest Hub. It will connect to the internet no problem via my phone as a hotspot but I can't leave it this way. As soon as I try to connect to my router, Check Internet Connection appears again. There must be a config on the router blocking the Google Nest Hub. Help...

Re: Check Internet Connection on initial setup

Ali0101 — Mon, 27 Dec 2021 10:05:44 GMT

Same problem

Re: Check Internet Connection on initial setup

stiv0b — Mon, 27 Dec 2021 14:37:21 GMT

Ok, so I was able to fix the issue in my situation. I had to login to my router and disable the IPv4 firewall then connect the Nest Hub. Immediately after, I enabled the IPv4 firewall and the Nest Hub stayed connected. Hope this helps anyone with the same problem.

Re: Check Internet Connection on initial setup

GarrettDS — Mon, 21 Feb 2022 23:25:55 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS