https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-Hub-Max-is-stucks-on-G-color/m-p/803424#M131153 <P>My Nest Hub Max is stuck on the color G and won't reset despite trying the different methods suggest</P> Tue, 05 May 2026 16:23:30 GMT Mati_Mati 2026-05-05T16:23:30Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-Hub-Max-is-stucks-on-G-color/m-p/803424#M131153 <P>My Nest Hub Max is stuck on the color G and won't reset despite trying the different methods suggest</P> Tue, 05 May 2026 16:23:30 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-Hub-Max-is-stucks-on-G-color/m-p/803424#M131153 Mati_Mati 2026-05-05T16:23:30Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-Hub-Max-is-stucks-on-G-color/m-p/804027#M131287 <P>Hi&nbsp;Mati_Mati,</P> <P>&nbsp;</P> <P>Thanks for reaching out to the community! I understand your Google Nest Hub Max is stuck on the G logo and won’t reset despite trying the suggested methods. I appreciate the time you've taken to troubleshoot this issue. No worries, I'd be happy to help!</P> <P><SPAN>To better assist you, I’d like to ask for the following information:</SPAN></P> <UL> <LI>Are you currently using the original power cable that came in the box with the device?</LI> <LI>Was there a power surge or an unexpected loss of power shortly before the device became unresponsive?</LI> <LI>Approximately how long has the device been stuck on the "G" logo?</LI> <LI><SPAN>If the device is still in your account, can you share the current firmware version? </SPAN><A href="https://support.google.com/googlenest/answer/7365257?hl=en&amp;sjid=15971644491822914518-NC#:~:text=Check%20your%20Nest%20display%E2%80%99s%20software%20versions" target="_blank"><SPAN>Here’s a helpful article about how to find the firmware version of your device.</SPAN></A></LI> <LI><SPAN>If possible, could you share a video of what happens when you attempt a factory reset?</SPAN></LI> </UL> <P><SPAN>In the meantime, I’d suggest the following steps to try:</SPAN></P> <UL> <LI style="font-weight: 400;" aria-level="1"><STRONG>Switch to a different power outlet:</STRONG><SPAN> Please move the device to a different room and plug it directly into a wall outlet. This step helps to rule out any "voltage drops" that might be preventing the system from booting correctly.</SPAN></LI> <LI style="font-weight: 400;" aria-level="1"><STRONG>Perform the reset at the new source:</STRONG><SPAN> Once plugged into this different outlet, please try the reset sequence one more time. Even if it didn't work previously, the change in power flow can often allow the internal software to trigger the reset successfully. For reference, you’ll find the step-by-step process in this article: </SPAN><A href="https://support.google.com/googlenest/answer/7073477?hl=en&amp;ref_topic=7562677&amp;sjid=11382946828094842884-NC#zippy=%2Cgoogle-nest-hub-max:~:text=a%20factory%20reset-,Google%20Nest%20Hub%20Max,-Save%20any%20important" target="_blank"><SPAN>Factory reset your Google smart speaker or display</SPAN></A><SPAN>.</SPAN></LI> <LI><STRONG>Force the recovery sequence: </STRONG><SPAN>If the issue persists, please follow these steps to manually trigger this mode:</SPAN> <UL> <LI><SPAN>Unplug the power cord.</SPAN></LI> <LI><SPAN>Hold down the volume buttons while plugging the power cord back in.</SPAN></LI> <LI><SPAN>Wait for the device to turn on, then release the buttons.</SPAN></LI> <LI><SPAN>Once the screen shows recovery mode, press and hold both volume buttons for 10 seconds.</SPAN></LI> </UL> </LI> </UL> <P><SPAN>I look forward to your response.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Best regards,</SPAN></P> <P><SPAN>Jenniffer</SPAN></P> Fri, 08 May 2026 23:55:17 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/My-Nest-Hub-Max-is-stucks-on-G-color/m-p/804027#M131287 jenniffert 2026-05-08T23:55:17Z