Why is my Google Home Max screen glitching and turning black?

Rdianco — Tue, 24 Aug 2021 22:33:37 GMT

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Original Poster: Brooke Purvis

I am trying to get my screen to work! I just got it last week! What do I do?

Re: Why is my Google Home Max screen glitching and turning black?

Rdianco — Tue, 24 Aug 2021 22:34:32 GMT

Hi Brooke Purvis,

Thanks for reaching out. Oh no! That does not sound good that your Google Nest Hub Max screen is glitching. Let's look into this issue. I would be more than happy to help. First, I have some questions to get a better understanding of this situation:

Is this a new issue? Was your device working normally before?
When you say 'glitching', could you provide some examples? What exactly is happening to the screen?
Have you tried to reboot and/or Factory Data Reset your device?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
  Note: This action will clear your data from the device and can't be undone.
After you reset, could you tell me what your display looks like? What is your screen color/what are you seeing?
If possible, could you upload a photo of your display?

I look forward to your response, thanks.

- From Frances (Community Specialist)

topic Re: Why is my Google Home Max screen glitching and turning black? in Speakers and Displays

Why is my Google Home Max screen glitching and turning black?

Re: Why is my Google Home Max screen glitching and turning black?