topic Re: Nest Hub Max camera won’t work in Speakers and Displays

Nest Hub Max camera won’t work

Rdianco — Wed, 01 Sep 2021 22:39:18 GMT

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Original poster: Dave Horvath 6565

Deleted Nest Max from my home

I have done a factory reset

Turned off and on the unit from the power switch

Turned the camera/mic privacy switch off and on

Attempted to turn on on home monitoring from the setting but it keeps turning off after 2 seconds

Tried turning the camera on from Google Home app, Nest app and from the Nest Max

Re: Nest Hub Max camera won’t work

mudfoot — Fri, 03 Sep 2021 00:41:40 GMT

I have the same issue--it worked for a day or two when I first set it up, and now, no matter what I do, it won't connect

Re: Nest Hub Max camera won’t work

Dave — Sun, 05 Sep 2021 02:30:40 GMT

were you able to turn on home monitoring in the app mudfoot?

The camera does work , if I start a Google meeting it turns on but I cannot view it from the Google home app or even view it on its screen

Re: Nest Hub Max camera won’t work

Erock — Sun, 05 Sep 2021 16:07:21 GMT

I have the same exact issue and have tried all of the the steps you have mentioned. Hoping someone can help with this. I haven’t been able to find any workable solutions so far.
The fact that home monitoring turns itself off after a couple seconds seems the likely culprit. Just no idea why this happens.

Re: Nest Hub Max camera won’t work

Johno — Sun, 05 Sep 2021 23:37:10 GMT

I have the same issue. Tried everything other than Factory Reset. Surely not being able to turn on the Home Monitoring button is a glitch. Google please help..!!

Re: Nest Hub Max camera won’t work

Dave — Mon, 06 Sep 2021 07:39:25 GMT

I even had my unit replaced under warranty to make sure it wasn’t the max that was the problem , I’m also waiting on level 3 support to get back to me but I have been waiting for a around a week now 😢

Re: Nest Hub Max camera won’t work

Dave — Mon, 06 Sep 2021 11:48:11 GMT

Issue is with ios

i set it up again with a Samsung s10 and it works even on my iphone

Re: Nest Hub Max camera won’t work

Kris — Wed, 08 Sep 2021 14:59:34 GMT

My wife uses video for calling (for piano lessons), and it worked great until a few months ago. Now camera is always off. I read in April about a big, but there has been plenty of time. I'd think with all the extra COVID precautions people would need video call more than ever. And yes, security monitoring is also tied to the camera and also does not work regardless of restarts, refreshes, resets, etc

Re: Nest Hub Max camera won’t work

Erock — Wed, 08 Sep 2021 15:10:11 GMT

Did Google provide that solution? Or was it just a lucky hunch on your part?

I hope that’s not completely true, because I don’t have any way to set it up on a non iOS device.

Re: Nest Hub Max camera won’t work

Dave — Wed, 08 Sep 2021 21:40:06 GMT

It’s was my hunch

ive had no problems with it on my iPhone since I set it up with my android

Camera on Hub Max not working

Ed — Mon, 13 Sep 2021 11:42:54 GMT

So since the Hub max arrived in built camera has not worked. I am getting to the point of wanting my money back on this. I spoke to a member of "customer service" who went through everything with me. We tried swiping up and camera was enabled, we checked the button on the back, several times and the camera does not work even when the unit says "camera and Microphone are on". I was promised a more senior support tech would call me back, that was last week and still not heard anything.

Has anyone else had the same issue, or does anyone know how to get a person from google to actually help their customers?!

Thanks

Re: Camera on Hub Max not working

Rhonda — Mon, 13 Sep 2021 18:26:38 GMT

I have the same issue. I’ve turned off my router, I’ve rebooted and still the camera does not work. What number can I contact someone. I’m in Canada

Re: Nest Hub Max camera won’t work

GeoffT44 — Tue, 14 Sep 2021 17:13:49 GMT

Been having the same issue but followed Dave's "hunch" and set it up on my Chromebook - worked OK and is now working on my iPhone.

Strange but it's a solution - seems to be an iOS issue.

Re: Nest Hub Max camera won’t work

Erock — Fri, 17 Sep 2021 14:32:54 GMT

Thanks for mentioning the Chromebook....I didn't realize you could use the Google Home app on that. I factory reset my Nest Hub Max and set it up with a Chromebook. Works perfectly.

Thanks Dave and Geoff for the help solving this.

Re: Nest Hub Max camera won’t work

ai — Sat, 18 Sep 2021 04:21:33 GMT

Hello Dave, Erock, Johno, Kris, and GeoffT44,

Thank you for your patience with us! We've created a case for each of you regarding your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: Nest Hub Max camera won’t work

maverikhp — Tue, 21 Sep 2021 01:32:29 GMT

Mine just stop working today, tried all the above.

I have Google home app on an Android device, Samsung s10+.

Hope for a solution soon.

Re: Camera on Hub Max not working

frances — Tue, 21 Sep 2021 19:49:35 GMT

Hi Ed,

Thanks for reaching out. I looked into your case and saw that you and the support team have been emailing each other regarding this issue.

They emailed you on September 16, 2021 and are waiting for your reply back.

Re: Camera on Hub Max not working

frances — Tue, 21 Sep 2021 19:51:25 GMT

Hello Rhonda,

Thanks for your message. I do not have any phone number for Google Nest/Home support, but your best bet would be filling out this Google Nest Support Contact Form. The support team will be able to look into this issue, file a case for you, and discuss the next steps with you.

Thanks for your patience. Please let me know if you have any other questions or concerns.

Re: Camera on Hub Max not working

Ana — Thu, 23 Sep 2021 21:56:22 GMT

I am having the same issue. I’ve done the reset. Removed it from my account and reset it again and my camera is still offline.
I am really unhappy.

Re: Nest Hub Max camera won’t work

frances — Wed, 29 Sep 2021 18:02:15 GMT

Hi maverikhp,

Thanks for reaching out as well. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 7-5478000031633.