topic Re: Hub stuck on G screen in Speakers and Displays

Hub stuck on G screen

Clay7448 — Tue, 14 Dec 2021 20:45:57 GMT

Having the same issue as lots of people and my google hub is stuck on the grey G screen reset don’t work, leaving unplugged all night and trying again in the morning doesn’t work either also tried a plug from a working hub and still nothing. Is there a fix to this issue?

Re: Hub stuck on G screen

johnjames — Tue, 14 Dec 2021 21:59:11 GMT

I am having the same issue.

Re: Hub stuck on G screen

Ashepherdson — Wed, 15 Dec 2021 01:08:35 GMT

Hello @johnjames and @Clay7448 , this is a known issue that Google has been working on, your best bet is to contact the support team directly through https://support.google.com/googlenest/gethelp?hl=en

Re: Hub stuck on G screen

johnjames — Wed, 15 Dec 2021 02:50:36 GMT

Thanks. I have been researching this issue online and I am both shocked and disappointed that this issue was first raised as early as May 2021 and there is no fix yet. I see the desperation of other users from all over the world as they try to navigate the support staff at Google only to be told that a case has been opened. This is appalling on the part of Google. I always believed they were a far advanced and a customer that was proud of it's products and services. This experience has completely changed that for me. I am lucky I am within the window of returning the product.

Re: Hub stuck on G screen

Ashepherdson — Wed, 15 Dec 2021 02:53:41 GMT

I will say that from what I have seen they are taking this seriously, and trying to identify the root cause of the issue. I am lucky that both my regular hubs and hub Max have not experienced the issue. I thought one had the other day, however a flick of the volume controls and it rebooted and worked fine, so I got lucky. I really strongly suggest letting Google know through the support link I provided your thoughts, as that goes right to top brass and devs so they can make things right.

Re: Hub stuck on G screen

Swapnil — Wed, 15 Dec 2021 09:17:14 GMT

Alright, finally I was able to resolve this problem and get my Nest Hub back online, up and running!

All I did is hard reboot! Steps are as follows:

Step 1: Unplug the power adapter

Step 2: Press both Volume Up and Volume Down buttons together.

Step 3: Plug the power adapter while holding the Volume Up and Volume Down buttons together.

Step 4: Release both Volume Up and Volume Down buttons “immediately after” you the screen lights up.

Step 5: Wait for a about 5 minutes or until you see further instructions on screen.

Step 6: Follow on screen instructions to factory reset device.

Step 7: Wait for a about 5 minutes or until you see further instructions on screen. (To me it took about 2-3 minutes to get next screen, until then I was getting G-Logo Screen again)

Re: Hub stuck on G screen

Swapnil — Wed, 15 Dec 2021 19:34:18 GMT

Alright, finally I was able to resolve this problem and get my Nest Hub back online, up and running!

All I did is hard reboot! Steps are as follows:

Step 1: Unplug the power adapter

Step 2: Press both Volume Up and Volume Down buttons together.

Step 3: Plug the power adapter while holding the Volume Up and Volume Down buttons together.

Step 4: Release both Volume Up and Volume Down buttons “immediately after” you the screen lights up.

Step 5: Wait for a about 5 minutes or until you see further instructions on screen.

Step 6: Follow on screen instructions to factory reset device.

Step 7: Wait for a about 5 minutes or until you see further instructions on screen. (To me it took about 2-3 minutes to get next screen, until then I was getting G-Logo Screen again)

Re: Hub stuck on G screen

Swapnil — Wed, 15 Dec 2021 19:34:54 GMT

Alright, finally I was able to resolve this problem and get my Nest Hub back online, up and running!

All I did is hard reboot! Steps are as follows:

Step 1: Unplug the power adapter

Step 2: Press both Volume Up and Volume Down buttons together.

Step 3: Plug the power adapter while holding the Volume Up and Volume Down buttons together.

Step 4: Release both Volume Up and Volume Down buttons “immediately after” you the screen lights up.

Step 5: Wait for a about 5 minutes or until you see further instructions on screen.

Step 6: Follow on screen instructions to factory reset device.

Step 7: Wait for a about 5 minutes or until you see further instructions on screen. (To me it took about 2-3 minutes to get next screen, until then I was getting G-Logo Screen again)

Re: Hub stuck on G screen

Cecil — Thu, 06 Jan 2022 01:44:54 GMT

I followed your instructions and still hangs on G screen. Any other suggestions?

Re: Hub stuck on G screen

Ashepherdson — Thu, 06 Jan 2022 02:38:43 GMT

If under warranty then contact Google support and see if you can get a return authorization , https://support.google.com/googlenest/gethelp?hl=en

Re: Hub stuck on G screen

Jake — Wed, 27 Apr 2022 18:26:30 GMT

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake