https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/84855#M15635 <P>Are you using the official power adapter and cable that came with your device? Have you tried plugging the device into a different power outlet and rebooting it? You can also try recovery mode followed by a factory reset by following the steps below.</P> <OL> <LI>Place the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.)</LI> <LI>Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)</LI> </OL> Sun, 16 Jan 2022 14:22:40 GMT David_K 2022-01-16T14:22:40Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/83451#M15286 <P>My Google nest hub is stuck on the grey screen despite soft reset and factory reset. Nothing is helping. Please help.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://www.googlenestcommunity.com/t5/image/serverpage/image-id/4409i247DA2DC30D9D0F6/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Fri, 14 Jan 2022 14:21:35 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/83451#M15286 Genevievemdl 2022-01-14T14:21:35Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/84855#M15635 <P>Are you using the official power adapter and cable that came with your device? Have you tried plugging the device into a different power outlet and rebooting it? You can also try recovery mode followed by a factory reset by following the steps below.</P> <OL> <LI>Place the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.)</LI> <LI>Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)</LI> </OL> Sun, 16 Jan 2022 14:22:40 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/84855#M15635 David_K 2022-01-16T14:22:40Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/84934#M15648 <P>Yes. I have tried all of this. Very disappointed and in reading a lot of other comments on the same issue, I cannot understand why it’s not being addressed.&nbsp;</P> Sun, 16 Jan 2022 16:32:17 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/84934#M15648 Genevievemdl 2022-01-16T16:32:17Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/85060#M15664 <P>Appreciate you confirming that, I know this will be frustrating.&nbsp;In that case, I'd recommend that you <A href="https://support.google.com/googlenest/gethelp" target="_blank">contact the Google Nest support team</A>&nbsp;directly. They'll be able to check on further possible troubleshooting options and can advise you on next steps.</P> Sun, 16 Jan 2022 19:14:28 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/85060#M15664 David_K 2022-01-16T19:14:28Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/85417#M15733 <P>No. I still have no solution and a useless Google Nest Hub.&nbsp;</P> Mon, 17 Jan 2022 11:25:25 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/85417#M15733 Genevievemdl 2022-01-17T11:25:25Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/85892#M15781 <P>I appreciate that but we've exhausted the troubleshooting steps we can attempt here in the community. If you prefer, I can ask a community specialist to chime in here to check on other possible troubleshooting options with you?</P> Mon, 17 Jan 2022 19:11:56 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/85892#M15781 David_K 2022-01-17T19:11:56Z https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/109850#M20150 <P>Hey folks,<BR /> It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.<BR /> <BR /> Have a great day,<BR /> Garrett DS<BR /> &nbsp;</P> Mon, 21 Feb 2022 18:12:29 GMT https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Near-Hub-stuck-on-Grey-Screen/m-p/109850#M20150 GarrettDS 2022-02-21T18:12:29Z