topic google home saying i don’t understand when i try to play music in Speakers and Displays

google home saying i don’t understand when i try to play music

harrisonlong — Thu, 20 Jan 2022 08:06:29 GMT

i keep trying to play music on my google home but it keeps saying sorry i don’t understand and i just wanna play music

Re: google home saying i don’t understand when i try to play music

Michael3 — Thu, 20 Jan 2022 08:49:42 GMT

Same, all our home devices have been lobotomized.

Re: google home saying i don’t understand when i try to play music

col05_au — Thu, 20 Jan 2022 09:41:15 GMT

Yep ours too. Worked yesterday, today no go.

Re: google home saying i don’t understand when i try to play music

AndrewCroad — Thu, 20 Jan 2022 11:52:57 GMT

Yep my voice commands are getting the "Sorry I don't understand", won't pause, stop or change channel. last week was the volume controls now it's this.

Re: google home saying i don’t understand when i try to play music

Scottalian — Thu, 20 Jan 2022 12:56:05 GMT

Yep. Doing the same thing to me as well. Looks like its happening to a lot of people.

Re: google home saying i don’t understand when i try to play music

Jabbadabadu — Fri, 21 Jan 2022 00:55:05 GMT

Same here. I have 2 nest hubs and a speaker. Spotify Premium linked to my account. Noticed a change about 15 hours ago. Can no longer say "Hey Google, play X" to play music.

Re: google home saying i don’t understand when i try to play music

Jake — Tue, 25 Jan 2022 19:35:19 GMT

Hey all,

I am sorry to hear about the device no longer working with playing music. I would be happy to take a closer look and ensure the device is working as intended. Do you mind me asking if you have ensured the device is updated to the latest version? Have you tried restarting the device?

Please let me know, as I would be happy to review further.

Best regards,

Jake

Re: google home saying i don’t understand when i try to play music

Michael3 — Tue, 25 Jan 2022 20:23:26 GMT

Hi Jake - for me, it was all working perfectly the next morning. At the time it wasn't working, using the Home app from my phone, it was having trouble accessing settings for devices and at one point an error 500 was observed.

Re: google home saying i don’t understand when i try to play music

Jake — Fri, 28 Jan 2022 18:35:55 GMT

Hey Michael3,

Glad to hear the device is working properly. Thank you so much for the detailed error as well. I have sent that up to my Team to review as we are always working to improve our products. With the issue being resolved, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

Best regards,

Jake