topic Re: Cant manage group in Speakers and Displays

Cant manage group

TimH — Tue, 07 Dec 2021 09:32:21 GMT

When I attempt to edit a group to add a new speaker, I see a message: "You are not allowed to manage this group".

I created this home and have Manager access.

The group is called "Everything". Another user suggested removing special characters from all my devices. I've done that now (one device in my home, but not the group, had an apostrophe in it). It hasn't helped. I can't remove it or rename the group.

The group contains

- a pair of google home mini (joined as stereo)

- 2 x nest WiFi point

- a nest mini

- a google home mini

Not really sure what I can do to fix this. I can't try removing devices from the group as I have no access. Any help would be appreciated

Re: Cant manage group

GarrettDS — Fri, 10 Dec 2021 19:36:33 GMT

Hey there,

Sorry to hear about the issues you're having with your speaker group, I know this can be frustrating, but I'm happy to help.

I would double check to see if you are the Founder of the speaker group. If not, you'll want to ask the Founder to change the settings so that you can access it.

Please let me know if you have any other questions.

Best regards,

Garrett DS

Re: Cant manage group

GarrettDS — Mon, 13 Dec 2021 19:06:28 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Cant manage group

TimH — Tue, 14 Dec 2021 13:43:05 GMT

Hi, sorry I took so long to get back. I wasn't able to check the "Founder" through the app, but I know it was me. The problem arose because I have 2 homes set up. The group contained devices from both. The group appears in the list of groups for both homes. It is only if you go in via the original home you are able to configure the group, otherwise you get the "You are not allowed to manage this group" message. There is nothing in the interface that will tell you what home the group belongs to (afaik).

Thanks for your help

Re: Cant manage group

Kaetus — Sun, 09 Jan 2022 11:30:49 GMT

I have the exact same problem. I know I am the founder of the group. And it is the everyone group where I have all the devices. Cant edit, Cant delete

Re: Cant manage group

systematum — Sat, 22 Jan 2022 19:07:03 GMT

I have the same problem. I moved, and created a new home, and moved some devices to it. The new home then had a group I didn't create, want or need, apparently brought in from the old home, because the devices were in that group at the old home. Which is absurd, because the group is not related to the new home, so why show it or import it? And most importantly, why prevent me from deleting it??

Re: Cant manage group

Bpearcy — Mon, 24 Jan 2022 00:47:47 GMT

I have groups I can't edit or delete. I'm the only one that lives here and no one else has access to them.

Re: Cant manage group

systematum — Mon, 24 Jan 2022 01:34:04 GMT

Turns out I had to destroy the old home, this allowed me to destroy the spurious imported but locked group, this in turn allowed me to add the items to a new group. So clunky, badly designed and badly documented.

Re: Cant manage group

n8r_tot — Sat, 29 Jan 2022 00:05:34 GMT

I have the same issue. I'm sure I'm the founder of the group as my wife hasn't created any groups. How do I confirm that I am the founder?

Re: Cant manage group

Davesrave — Tue, 08 Feb 2022 23:16:56 GMT

Love how GarettDS left as fast as possible without helping anyone. my situation is similar, but would love to get hands on assistance, because I get additional errors like "enrollment can't complete". Is there a phone number for help?

Re: Cant manage group

TimH — Wed, 09 Feb 2022 08:42:00 GMT

Do you have other homes set up? Even ones you don't use? If so, try deleting the groups from within the other homes, sometimes it magically works

Re: Cant manage group

TimH — Wed, 09 Feb 2022 09:05:02 GMT

Very good question. @GarrettDS how do you confirm that you are the founder of the group?

Re: Cant manage group

Davesrave — Wed, 09 Feb 2022 19:05:57 GMT

I do have another home set up. I really don't want to delete it because it does many things. And playing around I notice that no matter the home I'm using, I get the same error message when I try to delete the group speakers, "you are not allowed to mange this group". Is there someone to call?

Re: Cant manage group

Erictheangry — Sun, 20 Feb 2022 20:35:59 GMT

I have exactly the same issue. It's total bull**bleep** that you can't contact Google directly for help.

Re: Cant manage group

AWF — Sun, 06 Mar 2022 17:30:14 GMT

I'm in the same boat. No help from Google or the "Google Community" - got to say I'm deeply sorry I purchased 7 google devices for my home.

Re: Cant manage group

AriaDarling — Wed, 16 Mar 2022 04:32:14 GMT

An associate at Google's Store support locked my account by charging the wrong card on an order too many times after I called specifically to change it and now, after getting it unlocked, I'm getting this same message about speaker groups I created. Is the only solution to wipe it and start from scratch? I have a LOOOT of stuff I'll have to set back up.

Re: Cant manage group

Ms-Lindy — Thu, 17 Mar 2022 20:30:10 GMT

How did you "destroy" the other group?

Re: Cant manage group

Ms-Lindy — Thu, 17 Mar 2022 21:36:22 GMT

OMG...when you go to the group, scroll all the way down and it says delete there! Why didn't staff say so? Duh!

Re: Cant manage group

n8r_tot — Fri, 18 Mar 2022 00:30:09 GMT

The delete option isn't there. That is the problem.

Re: Cant manage group

Ms-Lindy — Fri, 18 Mar 2022 02:06:30 GMT

I deleted all my home...too many homes is a problem. I started over and now the remove device is visible.