topic Re: Home hub not working in Speakers and Displays

Home hub not working

Janine — Fri, 21 Jan 2022 18:30:30 GMT

Anyone having issues with their hub not working or just went to a grey screen last night with g in the middle of the screen. Tried factory reset and this doesn't work either any suggestions?

Re: Home hub not working

Cruz — Fri, 21 Jan 2022 22:48:44 GMT

Same happened to me

Re: Home hub not working

JParsons315 — Fri, 21 Jan 2022 23:07:59 GMT

Same, although I was able to complete a factory reset but it just keeps stating the device can't connect to the network anymore. All my other devices seem to be able to connect. Just not this one. This with the group audio issue is quickly swaying me to remove myself from the Google ecosystem.

Re: Home hub not working

Espo01 — Sun, 23 Jan 2022 17:36:02 GMT

I am having the same issue. I tried to factory reset and it does nothing. Just a gray screen with a white G in the middle. I’ve unplugged it for a long period of time and still the same.

Re: Home hub not working

Jake — Tue, 25 Jan 2022 20:16:11 GMT

Hey all,

I am sorry to hear about the devices being stuck on the update screen. Please let me know if you are still running into the issue, as I would be happy to assist you further and ensure the device is working as intended.

Best regards,

Jake

Re: Home hub not working

Jake — Fri, 28 Jan 2022 18:01:25 GMT

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Re: Home hub not working

JParsons315 — Fri, 28 Jan 2022 18:51:00 GMT

Hi Jake,

After completing a hard reset on the device, I plugged the device in and an update screen popped up. After the update, I was able to successfully re-add the device to my home.

No assistance is needed at this time.

Thanks,

Justin

Re: Home hub not working

Jake — Wed, 02 Feb 2022 18:52:13 GMT

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.

Best regards,
Jake