topic Re: Google Home - Tap to Pause not working in Speakers and Displays

Google Home - Tap to Pause not working

KP60 — Fri, 17 Sep 2021 09:09:22 GMT

Hello, my Google home no longer "taps to pause/play" when I tap the top of the device. The sensor appears to work as I can swipe for the volume control and tap hold to initiate a request. Have I perhaps changed a setting? I have rebooted to no avail.

Re: Google Home - Tap to Pause not working

frances — Tue, 21 Sep 2021 21:50:38 GMT

Hi KP60,

Thanks for reaching out. No worries, let's get this issue resolved! I would be more than happy to help.

Since the sensor appears to work, could you try the other touch controls and see if any other features are not working as well?

Here is a link which explains how to control your Google Home device through touch.

Please let me know which touch features are still not working. Thanks for your patience!

Re: Google Home - Tap to Pause not working

KP60 — Thu, 23 Sep 2021 12:57:07 GMT

Hi,

All other touch features work including rotate for volume control and holding to raise the assistant. It's just tap to play/pause that doesn't work. I have tried rebooting

Re: Google Home - Tap to Pause not working

frances — Thu, 23 Sep 2021 18:11:50 GMT

Hi KP60,

Thanks for your reply back! I appreciate you taking the time to try out the other controls.

Next, could you please try this troubleshooting step? It'll let us know if it's an issue internally or externally.

Could you please do a Factory Data Reset on your device?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
- Note: This action will clear your data from the device and can't be undone.
Are there any improvements after attempting that troubleshooting step?

I look forward to your response! Thanks for your patience.

Re: Google Home - Tap to Pause not working

KP60 — Fri, 24 Sep 2021 13:07:58 GMT

Hi,

I have done the factory and reset and unfortunately the tap to play/pause still doesn't work but all other touch controls do.

Re: Google Home - Tap to Pause not working

ai — Fri, 01 Oct 2021 17:26:19 GMT

Hello @KP60,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 8-2819000031638.
Kindly,
Ai

Re: Google Home - Tap to Pause not working

MorganMLG — Wed, 03 Nov 2021 11:58:38 GMT

I also have the same problem, every gesture is working except tap to play/pause. I have also done factory reset and it didn't resolve my problem.

Re: Google Home - Tap to Pause not working

frances — Wed, 03 Nov 2021 16:13:19 GMT

Hi MorganMLG,

Thanks for reaching out. I appreciate your detailed response!

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 3-1175000031914.

Re: Google Home - Tap to Pause not working

ViKeR — Fri, 05 Nov 2021 16:14:56 GMT

I have the same issue here while playing spotify. This was not restored after factory reset. However to add some additional information, when I stream radio using TuneIn, the top button DOES work and mutes the sound. Could you please have this looked at this, since it is really annoying.

Re: Google Home - Tap to Pause not working

ViKeR — Mon, 08 Nov 2021 08:08:33 GMT

For your information, since this morning I noticed that the mute button in combination with Spotify started to work again at my Google home!!

Re: Google Home - Tap to Pause not working

Kelpii — Fri, 12 Nov 2021 08:23:59 GMT

I am having the same issue with Stop button when using Spotify on all 3 of my Google speakers. Can you please help?

Re: Google Home - Tap to Pause not working

Weissar — Sun, 19 Dec 2021 22:50:04 GMT

Same problem here. Play/pause not working. Any updates on this issue please?

Re: Google Home - Tap to Pause not working

Jarvo273 — Tue, 25 Jan 2022 15:00:37 GMT

I have the same problem. Any chance of getting a grip Google? I have 8 of your speakers and they play up more and more now adays

Re: Google Home - Tap to Pause not working

20jay04 — Mon, 31 Jan 2022 03:28:43 GMT

hi I also have the same problem, every gesture is working except tap to play/pause. I even do a factor reset and it’s been frustrating trying to reconnect it to my device. please help me!

Re: Google Home - Tap to Pause not working

20jay04 — Mon, 31 Jan 2022 03:29:45 GMT

my mistake i can’t even do a factor reset

Re: Google Home - Tap to Pause not working

kittermant — Mon, 14 Feb 2022 19:20:27 GMT

I have the same issue. Please post a solution.

Re: Google Home - Tap to Pause not working

Rouxstix — Sun, 27 Feb 2022 15:16:40 GMT

I have the same issue with all 4 of our speakers

Re: Google Home - Tap to Pause not working

MarcusJT — Wed, 02 Mar 2022 11:38:48 GMT

I and many other people in this thread are STILL experiencing this issue on our devices - i.e. play/pause tap/touch not working despite a factory reset - so what is Google doing to resolve this problem? Seems pretty clear it's a software issue since it was fine until a few months ago (unless it's a common hardware failure).

Re: Google Home - Tap to Pause not working

GarrettDS — Mon, 18 Apr 2022 21:36:03 GMT

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS

Re: Google Home - Tap to Pause not working

Jake — Wed, 04 May 2022 18:27:51 GMT

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake