topic Re: Google hub not responding the first time in Speakers and Displays

Google hub not responding the first time

Andersb — Wed, 03 Nov 2021 11:20:14 GMT

Hi all,

I have two Nest Hub devices and recently they both started to be unresponsive when giving the command the first time. If I for instance give the command ‘Hey Google, play Spotify’ it shows that it is actively listening via the “4 coloured dots” in the corner but it doesn’t write the command in the display as it usually does. After some time it just gives the error “Something went wrong”

If I then repeat the command it works fine as it should.

I have tried a factory reset but still same issue.

Nothing has been changed in the router settings.

Any input on how tI solve it?

Re: Google hub not responding the first time

WobblyW11bbly — Thu, 04 Nov 2021 19:46:22 GMT

I have exactly the same issue. If you wake the hub with a touch gesture and then speak it seems to work but just asking a question first off results in a “hmm there’s a problem try again in a bit”. I have been in touch with support and have had no joy so far. If I can’t solve it soon ( have been trying for a month) I will have to come up with an alternative as it is too frustrating for words.

Re: Google hub not responding the first time

WobblyW11bbly — Thu, 04 Nov 2021 19:49:05 GMT

Here is the reply from the help guys. None of which worked.

Hello,

Thanks for reaching out to the Google Nest Customer Care Team.

I just wanted to follow up with you after our chat earlier today. Since you were no longer responding, I had to end our chat session.I´d love to help you resolve the issue, so please follow the steps on the link below:

Troubleshooting Steps

Check that your Google Nest Hub is receiving power from a wall outlet. If your Google Nest Hub is receiving power, you will see a blinking white light on the back of the device.
Make sure that your Google Nest Hub, wireless router, and device used to set up the Google Nest Hub (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Nest Hub. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

Be sure to enable or disable the following router settings to allow Google Nest Hub to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).

Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions / concerns, contact your router manufacturer or internet service provider (ISP).

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP / client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Here's some additional information to keep in mind:

If you're having trouble connecting to a 5GHz connection on a router that is running DD-WRT firmware, please change the wireless mode setting to "mixed" and then try setting your Google Nest Hub.
Hidden networks: If your network is hidden (i.e. does not broadcast its name / SSID), you'll need to manually input the network name and password. To do this, go to the network selection drop-down list, select "Other," and manually input the name and password.
MAC address filtering: If your router has MAC address filtering enabled, you'll need to add the MAC address of your Google Nest Hub to the list of filtered devices. You can find the MAC address by tapping on the three dots

located on the top right of the Google Home app during setup.
Security: Google Home supports WEP, WPA, and WPA2 wireless security protocols. These protocols prevent uninvited guests from connecting to your wireless network, and encrypt your private data as it is being transmitted over the airwaves.
If your router supports Band Steering, also referred to as Smart Steering, try disabling this during setup.

After you've adjusted your router settings in accordance to the information listed above, please perform a factory reset and try setting up your Google Nest Hub again. Refer to the following articles:

Re: Google hub not responding the first time

Teovin — Sat, 20 Nov 2021 05:06:25 GMT

Has anyone figured that out? I have three of these and they all do it. I have figured out once I wake it if I ask google to do anything the first 10 seconds I get this something went wrong error. As long as I wake it and give a good 10 seconds I never get the error message.

Re: Google hub not responding the first time

WobblyW11bbly — Sat, 20 Nov 2021 07:30:50 GMT

I have followed the all the advice from google over the last couple of weeks. And it has not changed a thing. So I have unplugged all of my google home displays and speakers (7 of them) and will either junk or sell. I am going to give homekit a go and see if that can do the things i need it to as i cannot see a way of getting the basic functionality, that makes google home work, back.

Re: Google hub not responding the first time

Andersb — Sat, 20 Nov 2021 09:56:49 GMT

So strange and soo annoying. All my Nest Audio devices works perfectly - it’s only the two Nest Hubs that have the issue. And it just came over the night so I suspect it’s an software upgrade that has caused the issue.

Have Google support looked into whether it could be a software glitch?

Re: Google hub not responding the first time

BeauKSU — Mon, 22 Nov 2021 00:47:35 GMT

I just started having this issue about a week ago. I have many nest speakers and none of them are having the issue, but both of my nest hubs started doing it at the same time. I suspect a software update is to blame. No amount of troubleshooting seems to have any impact on the issue. There’s no way the problem is on the users end of things, given that this is happening all of the sudden to people all over on just this one type of device. I hope it gets fixed soon!

Re: Google hub not responding the first time

Jimb — Thu, 09 Dec 2021 22:25:45 GMT

STILL failing EXACTLY the same way and the same useless steps AGAIN do NOTHING.

Re: Google hub not responding the first time

Pasquale — Wed, 15 Dec 2021 21:29:08 GMT

I too have the same issue, started about a month ago. You have to ask a second time for it to respond correctly. You normally get the response, hmmm, something went wrong, try again in a few seconds. I have an old Google home, next hub max and 2 mini's, all have the same issue.

Re: Google hub not responding the first time

Andersb — Wed, 15 Dec 2021 21:33:36 GMT

Soo annoying. Still have the issue 😞

Re: Google hub not responding the first time

Andersb — Wed, 15 Dec 2021 21:34:27 GMT

Sorry to hear, soo annoying. Still have the issue 😞

Re: Google hub not responding the first time

Jimb — Thu, 16 Dec 2021 12:08:35 GMT

Every light and switch in my house now takes multiple tries to get it to work- So I"m seriously thinking about pulling all google anything out and replacing it with alexa (which I had replaced with google due to privacy concerns) - if they can't test their software and releases to make sure they don't break existing functionality and therefore mess up consumer products being used in homes- why would anyone ever trust them enough to buy their systems? Especially when errors continue for MONTHS without even an acknowledgment? I know google is a huge multinational and they have no rules, but you would think that having everyone in the world writing reviews about how your products don't work because you can't run your own development shop wouldn't be the message they are trying to convey. Having every person in the world DEMAND their money back for broken products (especially in something like a class action) wouldn't be good for the stock price.

Since obviously posting to the nest "community" board does no good - Does anyone know of any site, lawsuits or press outlets where we can complain and the corporate google "leaders" will care?

Re: Google hub not responding the first time

SpaseDisco — Sat, 18 Dec 2021 22:12:40 GMT

since a few weeks I also have this problem on both my Hubs,.... I had this problem before a few months ago, but then the problem resolved itself after a few days. This time it is already more then 2 weeks....

Re: Google hub not responding the first time

Jamus — Sat, 15 Jan 2022 21:35:59 GMT

Basically just a +1... My nest hub mini is the device I want to hear most responses on (and get the visual component as well) but one of my other speakers always responds first just because my nest hub mini is so slow to respond and often presents an error. Frustrating to say the least.

Re: Google hub not responding the first time

WobblyW11bbly — Sun, 16 Jan 2022 08:07:11 GMT

I am surprised that no official fix has come forward and over the last 4 very frustrating months i have come to the opinion that it is not going to be resolved any time soon. As I have to rely on voice control for many activities (wont go into that here) there has been basically no option but to ditch all the Google hubs and replace them with Alexa. The Amazon offering has no problems which would seem to indicate that it is not a networking issue.

Re: Google hub not responding the first time

Andersb — Mon, 24 Jan 2022 21:03:26 GMT

Seems like the issue has been solved - is that also your experience?

Re: Google hub not responding the first time

SpaseDisco — Mon, 24 Jan 2022 21:20:09 GMT

Yes for now.

But the issue comes and goes,...

Re: Google hub not responding the first time

WobblyW11bbly — Mon, 24 Jan 2022 22:04:28 GMT

What has been done to solve the problem?

Re: Google hub not responding the first time

Andersb — Mon, 24 Jan 2022 22:08:04 GMT

Maybe an automatic software update. All of a sudden it just worked again

Re: Google hub not responding the first time

Montken — Tue, 25 Jan 2022 20:37:35 GMT

Having the same issue with 2 out of the 4 devices I have. Occasionally one of the devices that works on the first try picks it up and executes the command before the one responds with the error. So it cannot be the network setting. Could there be a difference in device generations/configurations? If Google did something to break older devices, they should offer an upgrade for the hardware.