topic Re: Nest mini won't reconnect! in Speakers and Displays

Nest mini won't reconnect!

Breglof — Tue, 07 Sep 2021 23:25:32 GMT

My nest mini disconnected itself in the night and now won't connect to the WiFi. I have rebooted several times. Also I have completed deleted it from the app and still it won't reconnect!

Re: Nest mini won't reconnect!

Andrew-G — Wed, 08 Sep 2021 00:05:32 GMT

See thread: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Mini-s-are-disconnecting-from-network-every-couple/m-p/7021#M1378

And original post on the old community site: https://support.google.com/googlenest/thread/23575312/google-nest-mini-s-are-disconnecting-from-network-every-couple-of-minutes

Re: Nest mini won't reconnect!

Hilary — Sun, 12 Sep 2021 02:53:41 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

Re: Nest mini won't reconnect!

Andrew-G — Sun, 12 Sep 2021 05:05:21 GMT

Hi Hilary, sorry, I did not see a response. What is the resolution?

Re: Nest mini won't reconnect!

ai — Fri, 01 Oct 2021 16:39:43 GMT

Hello Breglof and Andrew-G,

We're sorry to hear about your malfunctioning Google Home Mini! I've created a case for you two, respectively, in order to escalate your issue to our support team. Please be on the lookout for an email from us soon.

We appreciate your patience with us. Thanks!

Sincerely,

Re: Nest mini won't reconnect!

Afterdark_tech — Sun, 26 Sep 2021 10:59:08 GMT

I’m experiencing similar issues,

i will appreciate it if I also get solution via email

bview85@gmail.com

thanks

Re: Nest mini won't reconnect!

Andrew-G — Sun, 26 Sep 2021 23:57:37 GMT

I've not yet got a response to two emails I have received requesting further details but I will most certainly post the resolution once I have it.

Re: Nest mini won't reconnect!

ai — Fri, 01 Oct 2021 16:42:00 GMT

Hi there Afterdark_tech,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 1-9439000031929.
Kindly,
Ai

Re: Nest mini won't reconnect!

Caroljc58 — Wed, 10 Aug 2022 05:33:54 GMT

I found the solution in the earlier forums. It works, a bit tedious, but not as aggravating as the answers you are getting from support. You need to reset your device and here is how to do it. It works, I just had to do it .

to factory reset your speaker using this workaround:

Unplug the power cord from your speaker. Wait for 10 seconds. Plug it back in, and wait until all 4 lights on top illuminate.
Repeat step 1, 10 more times.
After you plug your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet," to let you know that it’s ready for setup.

This solution could be tedious, but your patience is greatly appreciated.

Re: Nest mini won't reconnect!

Andrew-G — Wed, 10 Aug 2022 07:12:50 GMT

See this thread: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Mini-s-are-disconnecting-from-network-every-couple/m-p/97626#M17838

A full factory reset is achieved by holding the middle button until the device announces that it will do so. Powering on and off several times as suggested above is not an efficient method of achieving this result, nor is it a solution. The issue is/was caused by a bug in the firmware that is/should be resolved by now. If it isn't, throw the device at a wall and purchase a superior product from a competitor.

Re: Nest mini won't reconnect!

Muddi — Thu, 11 Aug 2022 07:22:53 GMT

Hey Breglof,

Sorry to hear that you're having issues connecting your Nest Mini to your network. I appreciate @Caroljc58 and @Andrew-G for helping here.

In order for us to eliminate any network issues and also be able to check the firmware version of your devices, could you try setting up your device using a mobile hotspot. Please note you will need two mobile devices for this setup (one will serve as a router and the other used to set up your Nest Mini).

Let us know how it goes.

Cheers,

Muddi

Re: Nest mini won't reconnect!

Muddi — Sun, 14 Aug 2022 12:58:57 GMT

Hey Breglof,

How's your device? Have you tried setting it up on a mobile hotspot?

Cheers,

Muddi

Re: Nest mini won't reconnect!

Muddi — Tue, 16 Aug 2022 04:24:58 GMT

Hey Breglof,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi