topic Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home in Speakers and Displays

Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

fresh_it — Sun, 06 Feb 2022 22:55:42 GMT

Get error message - "Couldn't open settings" - when I click on Digital Wellbeing in the Google Home app. How can I fix this issue?

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

EdwardT — Sun, 13 Feb 2022 18:40:42 GMT

Hi fresh_it,

Thanks for reaching out. I'm sorry to hear that you're having an issue with opening the Digital Wellbeing feature on your Google Home app. I'd love to know more about this, and I have a few questions:

What is the OS version of your device?
Have you tried checking for an update for your Google Home app?

Looking forward to your response.

Thanks,

Edward

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

EdwardT — Wed, 16 Feb 2022 21:03:00 GMT

Hi fresh_it,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

EdwardT — Sat, 19 Feb 2022 21:24:48 GMT

Hi fresh_it,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

sancho — Sun, 20 Mar 2022 03:57:31 GMT

I have the same "couldn't open settings" message when I try to open Digital Wellbeing. I have an iPad (version 15.3.1). The app is up to date.

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

Lunaraa — Fri, 25 Mar 2022 17:38:45 GMT

I also have this issue. I am using Xfinity’s Wi-Fi router, and iPhone 12 that’s up to date. I have uninstalled and reinstalled everything and it doesn’t change a thing

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

LP919 — Wed, 06 Jul 2022 18:22:56 GMT

Hello. I am having this same issue currently. I run on IOS 15.5 and it's up to date.

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

Princesss — Mon, 11 Jul 2022 15:43:25 GMT

Hi everyone,

Thanks for reaching out.

Sorry to hear about this. Could you please tell us what country are you in? Also, can you please check if the Home app is on its latest version?

I'd love to know more details about it so we can further check what are the steps that we need to try.

Best,

Princess

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

LP919 — Mon, 11 Jul 2022 18:11:59 GMT

I am in Switzerland (moved last year). My app is up to date; the Google Hub and the minis were purchased in the US before we moved here, and now the alarms can't be turned off b/c I can't access downtime/settings.

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

Princesss — Tue, 12 Jul 2022 15:39:10 GMT

Hi LP919,

Thanks for the info. Digital Wellbeing feature is not available in some countries, regions or language. Could you please try to change its language to English US to see if that would make any difference?

Let me know how it goes.

Best,

Princess

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

Princesss — Fri, 15 Jul 2022 16:09:08 GMT

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

sancho — Fri, 15 Jul 2022 17:43:00 GMT

I still have this issue as well.

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

Princesss — Fri, 15 Jul 2022 19:49:13 GMT

Hi sancho,

Sorry to hear that you're also experiencing the same thing. May we know what country are you located at? Also, have you already tried performing a complete reset and changing its language to English US to see if that makes any changes?

Let me know how it goes.

Best,

Princess

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

sancho — Fri, 15 Jul 2022 19:54:00 GMT

Princess,

I am in the US in English. I have deleted and re-installed the app, if that's what you mean by reset.

Sancho

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

LP919 — Sun, 17 Jul 2022 07:00:41 GMT

Hello,

It is already set to English, since we bought it in the US.

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

Princesss — Mon, 18 Jul 2022 18:19:03 GMT

Hi everyone,

Thanks for trying the suggested steps. Let's go ahead and try to perform a complete reset/factory data reset and see if that would make any changes.

Best,

Princess

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

Princesss — Thu, 21 Jul 2022 17:24:31 GMT

Hi everyone,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Get error message - Couldn't open settings - when I click on Digital Wellbeing in Google Home

Princesss — Fri, 22 Jul 2022 18:25:00 GMT

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess