topic Re: Google Home slow to respond in Speakers and Displays

Google Home slow to respond

Axon54 — Sat, 16 Oct 2021 16:28:50 GMT

Over the last 2 weeks my Google Home is very slow to respond. It sits and the lights spin after a command and many times it does not execute the command. Also, when I tell it to play a radio station it plays it on a nest speaker in another room. I have rebooted it by unplugging several times plus 2 factory resets and no change.

Re: Google Home slow to respond

frances — Wed, 03 Nov 2021 21:06:57 GMT

Hi Axon54,

Thank you for reaching out. I am sorry to hear that your Google Home is responding slowly. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions.

Which Google Home device do you have?
Which firmware is your device on?
Does your device display any error messages?
Is your device only slow during voice commands?

I appreciate your patience and look forward to your response!

Re: Google Home slow to respond

Axon54 — Wed, 03 Nov 2021 23:40:57 GMT

I have a Google Home original.

Firmware is 1.56.264660

There are no error messages but what it does is when I give a command test command is very often answered on my nest mini in another room. Not always but most often. If the command is answered in Google Home the lights spin a long time and then the command is answered. Today I was playing a radio station and told Google to stop and it took like 3 minutes to finally stop playing.

It is slow on voice commands yes but my nest mini is just fine for speed of commands

Re: Google Home slow to respond

frances — Mon, 15 Nov 2021 18:54:49 GMT

Hello Axon54,

Thank you for your patience! I have some more questions regarding this issue.

What is the distance of your Google Home device from the Wi-Fi router?
- Ideally, it should be placed within 15-20 ft of the router.
Could you please try to reboot (unplug/re-plug) your router?
Could you also make sure that the device is not near a microwave, TV or any appliance that may interfere with the connection?
If the issue is still occurring after the troubleshooting steps above, could you please try to connect your Google Home to a mobile hotspot or on a different Wi-Fi network? Does the same issue still happen?

I look forward to your response, I appreciate your time and understanding.

Re: Google Home slow to respond

frances — Fri, 19 Nov 2021 20:59:34 GMT

Hi there,

It's been a few days since we have heard from you. Just checking in, were you able to see my reply back to you? Please keep me updated, let's get this issue resolved!

Re: Google Home slow to respond

Axon54 — Fri, 19 Nov 2021 22:56:13 GMT

Hi Frances,

The Google Home is within 2 ft of the router. I have rebooted the router. The Google home is working better right now but still a littke slow. My nest minis work perfectly not sure the home is not.

Re: Google Home slow to respond

frances — Mon, 22 Nov 2021 19:23:31 GMT

Hello Axon54,

Thank you for your reply back. Could you please try some more steps?

Try to connect your device to a mobile hotspot.
Try to connect your device to a different WiFi network.

Does this issue still occur with different networks?

Please let me know, thank you!

Re: Google Home slow to respond

Rolontloss — Wed, 24 Nov 2021 13:23:31 GMT

Hi Frances,

Different user with the same issues I have tried this and it is still laggy. Mine is 1.5 fr from the router on a 5Ghz band with a mesh network and I have 1G down. Can you help explain what may be causing the lag if not the device?

Re: Google Home slow to respond

andrewxqu — Tue, 30 Nov 2021 02:41:43 GMT

Mine has been working great at the same location, nothing changed except the google home respond poorly, it can't be WiFi related

Re: Google Home slow to respond

Axon54 — Tue, 30 Nov 2021 03:04:50 GMT

This did not help. It is still very slow at times. When I tell it to stop it keeps playing Tune In fir 10 seconds then shuts off. Oh and when I say hey google the music does not stop. Keeps playing

Re: Google Home slow to respond

Gap — Sun, 12 Dec 2021 08:43:17 GMT

I am another user with the same problem. Started a couple of weeks ago after working fine for a couple of years. Specifically when I asked Google home to turn on or off a light it is completely inconsistent. It will tell me it is turning off the light and the lights on the home device will spin but the actual device does not turn off or it is delayed for a long time. Sometimes the delay can be 10 or 15 seconds and other times it can be a couple of minutes. Sometimes it won't turn off at all. Started doing this a couple of weeks ago.

Re: Google Home slow to respond

angelas728 — Tue, 14 Dec 2021 10:00:04 GMT

I have the same problem. Have tried rebooting and connecting it to my mobile hotspot. it is still very laggy at responding to commands. cast firmware 1.56.282045. Issue also started around October

Re: Google Home slow to respond

TriLife — Tue, 14 Dec 2021 18:40:10 GMT

Same problem here, for a Google Nest Display.

Cast firmware: 1.56.277269

System firmware version: 4.20210608.1.1146.

When I say "Hey Google", the lights start spinning, but you see the titles of tabs behind it. When I follow up with the command, like "turn on kitchen", it takes about 60 seconds to print TURN ON KITCHEN on the screen. Then it says "there was a glitch. Try again in a few seconds".

Tue unit is about 10ft from the router. I have tried bit 2.4 and 5Ghz bands, hardware and software reset the Display. No change

Not sure it has anything to do with it, but the problems seems to be worse since I upgraded from Pixel 3a to 5a three weeks ago. Also, my wife changed from Pixel 2 to 5a about 2 months ago. The display was responding to her commands ok, until I change to my 5a. Since then, it is ignoring her, despite her being a family member... It worked until a few days ago, when I put the Display in Guest mode.

Weirder and weirder, for sure!

Re: Google Home slow to respond

cshell — Wed, 15 Dec 2021 22:55:37 GMT

me too... i have 2 mini's side by side. One answers my question in 2 second and the other in 1 to 2 minutes....

Re: Google Home slow to respond

paljoak — Thu, 16 Dec 2021 16:57:15 GMT

Same issue here. Slow / not responding. Have you introduced new firmware upgrade that causes this?

Re: Google Home slow to respond

Axon54 — Thu, 16 Dec 2021 18:21:47 GMT

Looks like not only is my Google Home slow to respond so it’s any support from Google

Re: Google Home slow to respond

TriLife — Thu, 16 Dec 2021 18:28:08 GMT

I agree with the slow response. Google used to be much better than that.

However, the slow response of the Home Display resolved itself since yesterday evening...

Newest version, not sure if it is any different from my last post

Cast firmware: 1.56.277269

System firmware version: 4.20210608.1.1146

Re: Google Home slow to respond

Gap — Thu, 16 Dec 2021 21:24:12 GMT

No I have not intentionally installed any firmware updates. Do you mean on Google home devices or software or?

Re: Google Home slow to respond

paljoak — Thu, 16 Dec 2021 21:53:08 GMT

I meant, if Google have introduced a buggy firmware update… 🤷‍♂️

Re: Google Home slow to respond

KBinPA — Fri, 17 Dec 2021 03:35:46 GMT

I have the same issue, it started over a month ago. When I set a timer it takes 10-15 seconds to respond and then sometimes it starts right away. All the timers go off too, even upstairs. It is driving me crazy shouting to turn them all off. It never used to be like this.