topic Unable to play music . in Speakers and Displays

Unable to play music .

Bindi — Mon, 13 Sep 2021 05:46:51 GMT

Until I updated my phone, I had been able to play music from my hub through my Jbl Bluetooth speaker. I can play music from my phone through the jbl, but can not connect through the hub. Will I need to reset the hub?

Re: Unable to play music .

Bewitching — Tue, 14 Sep 2021 13:53:16 GMT

I have this EXACT same issue!
(I came here looking for a solution. I guess I'm not the only one😕.)

Re: Unable to play music .

Bindi — Tue, 14 Sep 2021 21:33:16 GMT

I reset my hub, it seems to have fixed it.

Re: Unable to play music .

Bewitching — Tue, 14 Sep 2021 23:03:13 GMT

I'm glad reset worked for you!

Unfortunately it has not worked for me. But I was able to get my Amazon echo Dot to connect so I guess I'll be using that until there's a fix option other than reset. I just preferred casting my music from my phone to my nest hub, and then from there having it connect to my LG speaker. That way my phone isn't tied to the speaker and whatever goes through my phone doesn't also go through the speaker like my conversations and alarms LOL

Re: Unable to play music .

ai — Thu, 16 Sep 2021 18:56:52 GMT

Hi Bewitching,

Thank you for your patience with us! We're sorry that the troubleshooting process has been frustrating for you. We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: Unable to play music .

ai — Wed, 29 Sep 2021 17:05:55 GMT

Hi all,

Since we've created cases for all those in this thread, we're going to go ahead and lock this thread. If you have any new questions for us, please feel free to post it in our forums. Thanks!

Best,