topic Re: Google Nest Mini in Speakers and Displays

Google Nest Mini

Rdianco — Tue, 31 Aug 2021 22:34:58 GMT

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Original poster: Daniel Yi 176

I got my Google Nest Mini when I upgraded my phone and it was amazing. I loved it! But now it's literally a piece of trash. I can't get it to respond to simple commands such as "Hey Google, restart episode" (I have it connected with my Chromecast) and it'll just respond with "I don't understand" and over half of the time it when it actually does think that it understands my command it's just proving that it's a piece of trash i.e. "hey Google, skip 2 minutes" it'll respond with "okay I set am alarm for 6 o clock"

I want a refund or I want a different, better device. This is ridiculous. If this is the kind of product Google is making now. I will never use another Google product.

Re: Google Nest Mini

frances — Mon, 13 Sep 2021 23:02:39 GMT

Hi Daniel Yi 176,

Thanks for your post. Wow, that is definitely a frustrating issue! I am sorry to hear that you are encountering an issue with your Google Assistant. Let's look into this issue and try to find a solution. First, I have some quick questions!

Is your device showing up as connected on the Google Home App?
Have you tried restarting your device?
If that does not work, could you try to Factory Data Reset your device?
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
  Note: This action will clear your data from the device and can't be undone.

Thank you for your patience!

Re: Google Nest Mini

frances — Thu, 16 Sep 2021 15:51:20 GMT

Hi All,

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

Re: Google Nest Mini

frances — Fri, 17 Sep 2021 15:56:36 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.