topic Re: Nest Hub Rebooting in Speakers and Displays

Nest Hub Rebooting

wombat268 — Mon, 22 Nov 2021 04:51:17 GMT

My Hun Nest is rebooting every night between 3-4 am I have my radio playing and every morning when I wake it is not playing my radio I have factory reset and rebooted many times but hasn't fixed the problem please advise me or do a update to fix this please.

Not Happy

Neil

Re: Nest Hub Rebooting

Jake — Thu, 17 Feb 2022 20:42:32 GMT

Hey wombat268,

Sorry for the late reply. I wanted to check in and ensure you had been helped. Please let me know if you are still having any trouble with your device not playing music in the mornings for you, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Nest Hub Rebooting

wombat268 — Thu, 17 Feb 2022 23:02:07 GMT

Hi Jake

The thing I need is to stop mynest my nest hub rebooting every night at 3.00am

Neil

Re: Nest Hub Rebooting

Jake — Wed, 02 Mar 2022 20:45:33 GMT

Hey wombat268,

Sorry to hear you are still having issues with the device restarting on its own every night. This is definitely not ideal, and I would like to look further into the issue for you. Do you mind me asking if you have checked the current firmware on your device? It may just need an update to resolve the issue. Please let me know if that helps, or if you are still having trouble.

Best regards,

Jake

Re: Nest Hub Rebooting

wombat268 — Thu, 03 Mar 2022 04:44:40 GMT

Yes it is the current firmware and have reset it twice I am getting so sick of this device wish I could return it but I can't I think google needs to get their act together and fix this **bleep** thing

Re: Nest Hub Rebooting

Jake — Thu, 05 May 2022 20:04:15 GMT

Hey wombat268,

I am sorry again for the late reply. I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Nest Hub Rebooting

wombat268 — Fri, 06 May 2022 00:38:38 GMT

Hi Jake
I am so pissed off with Google they have made a very small effort to fix this rebooting no nothing is fixed and takes you and Google so long to get back to your paying customers it shows me that Google only cares for themselves and making money with out customer support. I am not the only one in this situation you have many more customer having the same problem and with no help as well.
Neil

Re: Nest Hub Rebooting

Regis87 — Fri, 13 May 2022 12:40:40 GMT

My Nest Hub 2 also reboots several times a week around 3am, with a very bright screen waking me up each time 😠

It would be nice that either:

we can choose the time of the updates (the Google Support confirmed me that it is currently "hardcoded" that the updates are around 3am / 4am)
the screen remains dark after a reboot during the night
the update downloads during the night, but it applies at the next manual reboot
the time remains displayed if you turn off the wifi during the night (it would be nice in any case)

Regis

Re: Nest Hub Rebooting

Jake — Mon, 13 Jun 2022 18:18:14 GMT

Hey all,

I do appreciate the feedback. I understand being woken up by the device is never ideal. I will be sure to provide this feedback to our Team, as we are always looking to improve our products. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

Re: Nest Hub Rebooting

Jake — Thu, 16 Jun 2022 17:42:12 GMT

Hey all,

I wanted to check in from here, and see if you had any questions. Please let me know, as I would be happy to review.

Best regards,

Jake

Re: Nest Hub Rebooting

Jake — Fri, 17 Jun 2022 15:54:23 GMT

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake