topic Re: Google Home is on WiFi because it’s talking to me but it’s not on my WiFi not recognized in m... in Speakers and Displays

Google Home is on WiFi because it’s talking to me but it’s not on my WiFi not recognized in my app

Rdianco — Tue, 07 Sep 2021 21:16:45 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Strong Creative

How is my Google Home pod thing that’s plugged in the wall Saying it is connected to WiFi? I open the app and it says that it is not. How am I supposed to have these things connected if it’s attached to someone else’s WiFi what is going on.

Re: Google Home is on WiFi because it’s talking to me but it’s not on my WiFi not recognized in m...

frances — Mon, 13 Sep 2021 23:11:33 GMT

Hello Strong Creative,

Thank you for reaching out. I am sorry that you are experiencing issues with your Google device. I would be more than happy to look into this issue and help find a solution. First, I have some questions regarding this situation.

Which Google device is this post in regard to? (model name, generation number)
What do you mean by 'Google Home pod thing'? What is that?
What is saying that it is connected to WiFi?
Are your devices still working despite the Google Home App saying that it is not connected to WiFi?
Is your device with the Google Home App on the same WiFi network as your Google devices?

Thanks for your patience, I look forward to your response!

Re: Google Home is on WiFi because it’s talking to me but it’s not on my WiFi not recognized in m...

frances — Thu, 16 Sep 2021 16:23:47 GMT

Hi All,

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

Re: Google Home is on WiFi because it’s talking to me but it’s not on my WiFi not recognized in m...

frances — Fri, 17 Sep 2021 16:28:22 GMT

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.