topic Re: Case ID is: 0-3387000031787 in Speakers and Displays

Google home trouble with second voice

Kalgarion — Fri, 29 Oct 2021 08:55:11 GMT

We have multiple Google home devices in our home, and I love it. But my wife has more mixed feelings since it much more frequently does not understand her commands. We have configed for her account with separate voice etc, but that actually made it worse and she is getting annoyed. 😁 Since that config the problem has possibly changed somewhat, and become more peculiar. Often we hear that Google seems to understand her, but it can't do the correct connection.

Examples:

I tell Google to turn on the TV (we use an old ChromeCast 1st gen for this), result: TV is turned on. My wife uses the exact same phrase that I used, result: Google tells her "sorry but there is no TV in this home" or some such. I have tested this at several occasions and it possibly also sometimes happen with other devices, for example power plugs ("hey Google turn on X" works for me, but my wife gets the cheeky response "there is no X". And Google pronounce "X" correctly, so there is no doubt that it has understood my wife's pronunciation...)

We have tried to remove the possibility of different user accounts being associated to our 2 profiles (e.g. connecting her Google Home app to the same Deltaco account I use for connecting power plugs), with no change.

My hair is getting grey by this problem. Any ideas?

Case ID is: 0-3387000031787

Kalgarion — Fri, 29 Oct 2021 08:41:20 GMT

Hi!

I mentioned a problem with my Google home mini in another thread, and was given Case ID is: 0-3387000031787 and the forum thread was closed. I expected to be contacted (by mail?) for further assistance, but I am not being contacted. How do I do to get further assistance on this case? Thanks!

Re: Case ID is: 0-3387000031787

Kalgarion — Sat, 30 Oct 2021 08:16:38 GMT

To be clear. My two posts are 2 independent problems.

Re: Google home trouble with second voice

frances — Mon, 22 Nov 2021 23:50:11 GMT

Hello Kalgarion,

Thank you for reaching out. I am sorry to hear that your Google Assistant is not responding to your wife's voice commands, that is definitely a frustrating issue.

As this is a Google Assistant question, I kindly suggest that you post this issue to the Google Assistant Help Community as they have a more in-depth knowledge with Google Assistant issues.

In regard to your case, I apologize that it is taking a while to receive help. The support team is working through these cases as fast as they can. I suggest reaching out the support team again through this contact us form. You can communicate with them via live chat or email and refer to your Case ID to ask them for updates regarding your case.

Thank you for your patience!

Re: Case ID is: 0-3387000031787

frances — Mon, 29 Nov 2021 20:42:29 GMT

Hi there,

It's been a few days since we have heard from you. Just checking in, do you have any other questions or concerns? I look forward to your reply back, we're here to help!

Re: Case ID is: 0-3387000031787

Kalgarion — Tue, 30 Nov 2021 08:29:32 GMT

Hello,

Yes, I am still waiting for assistance on the topics.

//Jon

Re: Case ID is: 0-3387000031787

Jake — Wed, 26 Jan 2022 20:38:41 GMT

Hey Kalgarion,

Sorry for the late reply. I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Re: Case ID is: 0-############1787

Kalgarion — Thu, 27 Jan 2022 07:11:02 GMT

Hello,

Yes, I am still waiting for assistance on the case.

//Jon

Re: Case ID is: 0-############1787

Jake — Wed, 16 Mar 2022 20:17:54 GMT

Hey Kalgarion,

I am sorry to hear you have not heard from our Team. I have reached out to ensure you are getting a reply. Please let me know if you have any trouble from here, as I want to ensure you are good to go, and being helped.

Best regards,

Jake

Re: Case ID is: 0-############1787

GarrettDS — Mon, 18 Apr 2022 21:56:57 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS