topic Re: Nest connection problem in Speakers and Displays

Nest connection problem

SteveL — Wed, 01 Sep 2021 11:43:39 GMT

Hi, my Nest speaker has been saying “there’s a glitch, try again in a few seconds” for two weeks now. No changes to position or router. The only thing I did was unplug to clean surface & replugged that evening. Any help would be appreciated. Ps, when I speak very slowly my words appear but still the glitch message

Re: Nest connection problem

Dthomson — Tue, 14 Sep 2021 01:28:46 GMT

I have the same issue on two hubs

Re: Nest connection problem

frances — Wed, 15 Sep 2021 20:37:19 GMT

Hi SteveL and Dthomson,

Thank you for your post. I am sorry to hear that your speaker and two Google Nest Hubs are experiencing issues with their Google Assistant feature. I understand your frustration and would be more than happy to help.

First, could you both try these troubleshooting steps?

A reboot and Factory Data Reset on your device.
- A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
- Note: This action will clear your data from the device and can't be undone.

Please let me know if the issue still persists after these steps.

I look forward to your response, thanks for your patience!

Re: Nest connection problem

Dthomson — Wed, 15 Sep 2021 20:47:05 GMT

Yes I have done both of these steps multiple times

Re: Nest connection problem

ai — Fri, 17 Sep 2021 20:21:12 GMT

Hello SteveL and Dthomson,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: Nest connection problem

GarrettDS — Tue, 28 Sep 2021 20:58:52 GMT

Hey folks,

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.

Garrett DS