topic Re: How to filter videos from children in Speakers and Displays

How to filter videos from children

Jon403 — Sun, 27 Feb 2022 20:38:31 GMT

There is no way to prevent music videos from playing. This is a risk to children. Google, fix this and make it so when videos are restricted it's applicable to all Google products!

Here's the unacceptable policy from Google's help page on content filtering:

Important: If you choose to block videos for your child but allow music from YouTube Music, music videos might still play on Smart Displays and TVs.

Re: How to filter videos from children

Princesss — Wed, 02 Mar 2022 16:12:22 GMT

Hi Jon403,

Glad you reached out.

Can you tell us what Google Home/Nest speakers are you using? If you're refererring to filters can help you place limits on how people in your household can use your Google Nest or Home speakers or displays. You can use Filters to do things like block access to music with explicit lyrics, or define which video services are enabled.

To set up Filters:

Open the Google Home app .
Tap Settings Digital wellbeing Set up or Add device filter.

Hope this helps.

Best,

Princess

Re: How to filter videos from children

Princesss — Sun, 06 Mar 2022 22:05:45 GMT

Hi Jon403,

Chiming in to check if the steps I provided worked on your end?

Let me know if you have additional questions and I'd be glad to help.

Best,

Princess

Re: How to filter videos from children

Jon403 — Sun, 06 Mar 2022 22:52:25 GMT

Thanks for your reply, but that's what I've always had in place. Click this link below to see the Google help page, scroll to video filters, and read the words after"Important" where it says even if you filter videos, if you allow music you cannot filter music videos. That is not acceptable and Google needs to do more to protect children. https://support.google.com/googlenest/answer/11560114#zippy=%2Cvideo-filters

"Important: If you choose to block videos for your child but allow music from YouTube Music, music videos might still play on Smart Displays and TVs."

Re: How to filter videos from children

Princesss — Wed, 09 Mar 2022 00:00:47 GMT

Hi Jon403,

Thanks for responding.

I'd be happy to look into this so we can sort this out. Meanwhile, have you already tried performing a full reset on your device to see if it will show the same behavior?

Let me know so I can check on it further.

Best,

Princess

Re: How to filter videos from children

Jon403 — Wed, 09 Mar 2022 22:57:42 GMT

Yes. This is a software design issue.

Re: How to filter videos from children

Princesss — Sun, 10 Apr 2022 20:28:08 GMT

Hi Jon403,

I appreciate your honest feedback. We always aim to provide a better experience to all of our valued customers and we’d like to take this opportunity to share your thoughts and suggestions on how we can improve your experience with us. You can always send a feedback by following the steps on this link.

Best,

Princess

Re: How to filter videos from children

Princesss — Wed, 13 Apr 2022 19:29:26 GMT

Hi Jon403,

Chiming in to check if you still need help with this?

Let me know if you have additional questions and I'd be glad to help.

Best,

Princess

Re: How to filter videos from children

Princesss — Wed, 20 Apr 2022 18:21:51 GMT

Hi Jon403,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps I provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand.

Best,

Princess